Update on Jetstar's Far North Queensland services (Cyclone Yasi) 1200

Jetstar wishes to provide an update on its low fare services to and from five of its Queensland markets (Cairns, Hamilton Island, Whitsunday Coast (Proserpine), Townsville and Mackay) due to the predicted impact on its operations from Cyclone Yasi.

Due to Airport closures, Jetstar will not operate scheduled services to/from Cairns, Hamilton Island, Whitsunday Coast (Proserpine), and Townsville today (Wednesday 2 February) and tomorrow (Thursday 3 February).

An update with respect to any recommencement of services to these ports will be provided once we have received the status of each Airport post the cyclone.

Jetstar is closely monitoring its operations in Mackay. At this time, our Brisbane-Mackay services (3 return flights scheduled today) are operating. However subject to the latest weather advice shortly prior to departure, this may change.

Jetstar continues flexible arrangements for customers travelling on domestic or international flights and Jetstar Holidays bookings, to or from the below locations up until Sunday 6 February 2011, including refunds or change to travel dates/times for no fee:

  • Hamilton Island
  • Mackay
  • Whitsunday Coast (Proserpine)
  • Townsville
  • Cairns

Travel must be taken prior to 5 April 2011.

The airline is continuing to closely monitor the situation and will be regularly updated.

Jetstar Telephone Reservations can be contacted on 131 538.

Jetstar Australia and New Zealand CEO David Hall said Jetstar’s safety and care for its customers and staff remain the airline’s top priority.

Mr Hall said the airline is already putting in place contingency planning, including a desire to reintroduce flights, as soon it is safe and practical to do so into the region, upon ongoing liaison with local authorities and our Airport partners.

Status of airport operations and closures

At 1200 AEDT 2 February 2011


Operations continue as per normal today with three scheduled Brisbane-Mackay return A320 flights.

However subject to the latest weather advice shortly prior to departure, this may change.

Jetstar continues to work closely with Mackay Airport regarding the status of safe flying operations. will be regularly updated with the latest information.

Other Airports (Cairns, Hamilton Island, Townsville, Whitsunday Coast (Proserpine)

All Jetstar operations are suspended for Wednesday 2 and Thursday 3 February for:

  • Cairns
  • Hamilton Island
  • Townsville
  • Whitsunday Coast (Proserpine)

We will provide a future update on a return of operations to each of these Airports following consultation with local authorities and our Airport partners.

We continue to monitor conditions surrounding Cyclone Yasi and will be regularly updated.

Hamilton Island has indicated its reservations team have ceased taking bookings as of the period 1 February for arrivals up until 6 February 2011 (inclusive).

Hamilton Island have indicated that bookings for future travel are being accepted as per usual.

About Jetstar

About Jetstar Group

Jetstar first took to the skies in 2004 and has since flown more than 350 million customers across an extensive international and domestic network. The Jetstar Group is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, and Jetstar Japan in Japan. A leading low-fares airline, Jetstar is committed to offering everyday low fares to enable more people to fly to more places, more often. As one of Asia Pacific’s fastest-growing airline brands, Jetstar was voted Best Low-Cost Airline in Asia Pacific in 2021 and was recognized for its excellent flight safety records and services when listed on the "2022 World's Top 10 LCC" released by Airline Ratings.