Melbourne,
01
March
2016
|
02:00
Australia/Melbourne

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (386)
Thank you for your message.
Karen Seaman
11
January
2019
Is this real or a scam? Email stating clearance sale and you can choose a duty free item for free. Sounds too good to be true.
Thanks
maryanne roberts
06
January
2019
In case you don't know of this scam- here is the email address they are using. I clicked on to it. but nothing has happened yet? i did give a lot of my info then realized it was a con. didn't click the final button!!!
hello@musxe.com
Marta Ferris
29
December
2018
I received an email about a clearance sale where I could pick a duty free item for free..... not sure if is a scam but it dose sound too good to b true as some of the items are very expensive.
joanna joyce
29
December
2018
Hi Jetstar
I received an email from jetstar referring to a free member duty free product
Is this a scam?

Thank you Jetstar Team
Ron
27
December
2018
I have received the same 4udiscount scam email today. It looked very official and I had to contact the bank to lock my card. Do not follow the directions to the end. You cannot log in to cancel your “membership” as there is no login page.
Mal
23
December
2018
Received two emails from Jetstar which offers Jetstar customers duty free products for FREE!They then take you to a 4udiscount page (see following link address)
https://4udiscount.com/?lem=de69833c&transaction_id=5c1f6e8207c98c0453b76417&info1=5b44a816b6920d1c1c7e27cflem=de69

They firstly ask for your name, email,postal addresss, and then they want to verify your identity by asking you for your credit card details.

Mal
Susan
24
December
2018
I Had this same one. You had to do a survey first then it told you what prizes you were eligible for and the prizes were free but you had to pay postage which then ask for credit card details.
Steven
23
December
2018
Received email spam today from f@freyforwalder.com

Quote:
“Hi there!
To celebrate a successful year of 2018, we are offering Jetstar customers our duty free products for FREE! All users registered in Jetstar email database will get to choose (1) product from our stock!

End Quote
Karen Fresson
17
December
2018
I have had this message twice now.
I’m not flying with jet star nor do I have a booking for jet star!

If you haven't already, check in now at jst.io/rvbyupth. Make sure you arrive with time to spare before your flight. Bag drop closes 30mins before departure
chris dockrill
16
December
2018
Received email purporting to advise that I was eligible for prizes from this address:
Youruniquerewards
Let me know if you want me to forward the email to you.
Helen Herron
05
December
2018
I just had a customer who attempted to pay for some extra baggage. When he put his credit card details in, he was sent to another site that asked for further information and then asked what the limit was on his card.
Luckily, he didn't go any further with this and went into his bank to query it and was told it was a scam.
Paul Robson
03
December
2018
I received a text today 3/12/18
Paul, The results are in, and your name has been drawn! You are 1 of 5 lucky winners >> http://5g3.cc/3aMv35 Reply STOP 2 STOP
Morgan
03
December
2018
I received the following message via text this morning

Morgan, The results are in, and your name has been drawn! You are 1 of 5 lucky winners >> http://3b4.cc/3acYMR Reply STOP 2 STOP
Margaret McGee
03
December
2018
I received this text this morning. Can you tell me if it is scam or not
Margaret, The results are in, and your name has been drawn! You are 1 of 5 lucky winners >> http://3b4.cc/3acHA1 Reply STOP 2 STOP
Tyneal
03
December
2018
Received text message this morning:

Tyneal, The results are in, and your name has been drawn! You are 1 of 5 lucky winners >> http://5g3.cc/3ac9A7 Reply STOP 2 STOP


Anna
03
December
2018
I received this today as an sms
Anna, The results are in, and your name has been drawn! You are 1 of 5 lucky winners >> http://5g3.cc/3ac9A7 Reply STOP 2 STOP
karen
30
November
2018
I have received a SMS saying: The results are in, and your name has been drawn! you are 1 of 5 lucky winners.
Dr Mike Clarke
30
November
2018
I have just received an email offering a Survey of Jetstar. It actually has a COMPLAINT button to complain about the email: a new trick to open communications with an intended victim. Do you want to see the email as sent?

Cheers, MC

Complaint
Jetstar Survey 2018 is now online. We are clearing out our current duty free stock.
Congratulations Michael Clarke , you may activate your survey straight away.
Features seven easy questions and you will afterwards be sent to our free gift page.

Jack Anderson
Logistics Melbourne
29. November 2018
Maree Pagano
30
November
2018
This morning I received a text saying: Jennifer, The results are in, and your name has been drawn!

http://4yz.cc/3aXh7v

My concern is this came to my phone from the same text account that my last flight booking came from so it seemed legit

Maree
Emma
30
November
2018
I got exact same message pretty sure it's a scam
Jen Orth
29
November
2018
This morning I received a text saying: Jennifer, The results are in, and your name has been drawn! You are 1 of 5 lucky winners >> http://5g3.cc/3aXIz5 Reply STOP 2 STOP
Marcia Graetz
29
November
2018
I received a text saying that I was one of 5 lucky winners. >>http://3h6.cc/3aX6BL Reply STOP 2 STOP. I'm pretty sure this is a scam.
Joy Powell
28
November
2018
I also received a text message this morning claiming my name had been drawn.. You are 1 of 5 lucky winners >> http://3b4.cc/3amuCA is this a scam???