Melbourne,
01
March
2016
|
02:00
Australia/Melbourne

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (354)
Thank you for your message.
Jake Rowe
10
July
2018
Just got this trough a pop up through FB I don’t know if it’s fake or not.

https://m5t.specialoffers15.com/offer/g2yd2mrng2ytgmzngA5tgnjng27d1nzrg1yt3/?s1=LD58TF7H&s2=GkmgnwglPd7tKwJ3K7PumIJ57tN8lapjZUuNdyuz&affid=1133#
Marita Maglinao
06
July
2018
Hi Marita,
Our 1-DOLLAR-FLIGHT giveaway has started!
Your confirmation is pending. Hurry!
Confirm it HERE >> http://bit.ly/2FIb39V
*This offer expires in 55 mins!
To Jetstar on top is a message sent to my phone today via jetstar,is this real or scam? Thanks
melissa oakman
29
June
2018
theres one currently on facebook stating that jetstar is giving everybody 2 free tickets to celebrate 15 yrs of quality service.
http://jetstar.com.au-promotions-june.win/?P7Wvi2p%2F
Rhiannon
20
June
2018
http://jetstar.com-summer-promo.com/?hJs2Anm

This one was on Facebook claiming the reader could win a $1000 voucher.
lara cross
13
June
2018
I got sent this via Whats App

http://jetstar.com.au-offers-giveaways.win/

Is it fraudulent?
Petra Jeynes
13
June
2018
I just got an email to winning $1000 vouchers. You press the link it takes you to where you have to ring a numberand enter the 4 digit code they then say no previous enties detected and give you the code you type it in the computer and then its accepted They ask questions that show tge question on screen with 2 answers to pick from. You answer on your phone but pressing 1 0r 2 on the phone but when your doing this the butten on the computer is highlighted what you picked so I knew/ thought they have control of my computer. I hung up right away. shut down my computer. Affaid to open my computer don't know if thete is still access to my comp or not. was this a scam and if so does shutting my computer stop it
LdJ
13
June
2018
HI, Received an email with the subject line "The winner is: [ My name ]. Are your details correct?" from flight voucher winners admin@z.rightnow1.click
Ken Jones
02
June
2018
I booked a flight with Jetstar and received confirmation of my booking which had incorrect flight details!
THe text came from phone no 5387 827!
Is my bank accounts safe now that I opened the link?
Rod
31
May
2018
There is a Whatsapp Scam going around claiming to give 2 x free tickets.
they are telling people to click on a link http://jetstar.com.au-new-giveaway.win/
Gehen
31
May
2018
I think there is a scam going around saying get 2 free tickets send the message through WhatsApp to 15 people and claim prize
Ian Kaye
30
May
2018
It's this a fake promotion?
Join our Customer Panel and help shape our decisions
Hi Ian David,
Win a $250 voucher

At Jetstar, we know that the best way to improve our service is to listen to our customers. That's why we started the Jetstar Customer Panel, an exclusive forum for valued customers like you to tell us about your experience of flying Jetstar and give us your opinion on our future products and improvements to our service.
Jane
30
May
2018
Is this a scam?
I think I Just got 2 free tickets from Jetstar I still cant believe this lol. See if you can get some too. Sorry if it’s a scam
http://jetstar.com.au-new-giveaway.win/
Helen
30
May
2018
Is this a jetstar site or a phishing site?
http://jetstar.com.au-all-giveaways.win/?ONykt35%2F
connie
29
May
2018
2 free tickets, is it a scam
Imt Darcy
29
May
2018
http://jetstar.com.au-new-giveaway.win/

I was WhatsApp'd the above link.
Sharon Allen
28
May
2018
Jetstar Australia Facebook page saying share and comment to win one of 3 holiday packages to Bora Bora, Maldives or Hawaii.
Shirley
28
May
2018
Received this link claiming that Jetstar is giving away free tickets for celebrating their 15 years of quality service. http://www.jetstar.com.au-new-giveaway.win

Is this fraudulent?
Lynly
22
May
2018
Hi, I received an email from “Holiday.Club@apartments.lavenderpen.com” saying that “I have a chance to win a $500 Jetstar Voucher .. click here to claim my entry... etc etc etc”. Is this fraudulent?
Richard Aindow
10
May
2018
Is this fraudulent?
From Jetstar: Check in now at jst.io/ioii9y. We recommend you arrive with plenty of time ahead of your flight. Bag drop closes 30mins before departure.
Joanne Iannello
06
May
2018
My husband received this text message today:
Hi Joe, our 1 DOLLAR FLIGHT giveaway has started! Your confirmation is pending. Hurry! Confirm it HERE >> http://bit.ly/2FloOp4 *This offer expires in 55 mins!

He is not a registered member of Jetstar, I am.

We recently booked flights to Thailand as part of the return for free sale.