UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.