Jetstar to assist customers affected by Air Australia suspension

Jetstar is assisting passengers stranded following Air Australia being placed into administration.

Passengers who have commenced their journey

Passengers who have already commenced their journey with Air Australia will be able to purchase a Jetstar ticket for the same price as their Air Australia fare until 29 February, 2012, regardless of the return date.

Air Australia passengers need to show their Air Australia itinerary for travel at a Jetstar Service Desk at their point of departure airport. Where possible and subject to availability, Jetstar will seek to accommodate affected passengers on the next available flight to their destination.

Passengers must book by 11.59pm (AEST), 29 February, 2012.

Passengers who are yet to commence their journey

Air Australia passengers who have not yet started their travel can access special fares by phoning the Jetstar call centre on 131 538. International call centre numbers are available at

Passengers must book by 11.59pm (AEST), 29 February, 2012.

These fares are on sale now and travel must be completed by 31 March, 2012, subject to availability.

Passengers will need to provide proof of their Air Australia ticket to be eligible for these fares.

Jetstar will continue to assist stranded Air Australia passengers and operational staff over the coming days and the airline is investigating options to add additional capacity to help stranded Air Australia passengers return home.

Jetstar’s special fares for passengers who are yet to travel are one way and do not include baggage allowance and are in $(AUD). They are valid for travel to be completed by 31 March, 2012.


  • PHUKET - SYDNEY $500
About Jetstar

The Jetstar Group is one of Asia Pacific’s fastest growing airline brands with one of the most extensive ranges of destinations in the region. It is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, Jetstar Pacific in Vietnam, and Jetstar Japan in Japan. Jetstar branded carriers operate up to 5,000 flights a week to more than 85 destinations. The Jetstar Group carried more than 37 million passengers in financial year 2017.