10 AUGUST

Comments

Jetstar update for Monday evening 10 August 2015

• All scheduled Jetstar flights between Australia and Bali are expected to operate as normal tonight and tomorrow (Tuesday 11 August) with favourable winds pushing the volcanic ash cloud away from Denpasar Airport.
• To help return customers home to Australia, we have added six additional flights from Bali tomorrow on top of our existing scheduled flights.
• Subject to favourable conditions continuing, we plan to operate up to 30 additional flights in and out of Bali by Friday.
• We have made some changes to our network to free up aircraft to add the extra services and we thank our customers for their patience as we work to get them moving as soon as possible.
• We will continue to assess conditions with information from the Volcanic Ash Advisory Centre (VAAC), and will provide further updates as required.
• At this stage, we are advising customers planning to travel to or from Bali to closely monitor their flight status on Jetstar.com.

Background

• Please see Jetstar’s Travel Alerts page for the latest information on flight diruptions caused by volcanic ash from the eruption of Mount Raung in Indonesia, along with details of additional flights.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 8 July and 28 August, who wish to change their holiday destination. Fare differences may apply.

 

9 AUGUST

Comments

Jetstar update for Sunday evening 9 August 2015

• Following assessment of the latest information from the Volcanic Ash Advisory Centre (VAAC) this evening, we are currently planning to recommence daylight operations to and from Bali from 0800 AEST Monday 10 August.
• We will continue to assess conditions throughout the day and provide further updates as required.
• At this stage, we are advising customers not to travel to the airport for flights unless they are confirmed for travel, and to closely monitor their flight status on Jetstar.com.
• We understand this has been a frustrating time for customers. We are considering options for additional flying to get customers home to Australia as soon as possible and will provide further details once finalised.

Background

• Please see Jetstar’s Travel Alerts page for the latest information on flight cancellations and delays caused by volcanic ash from the eruption of Mount Raung in Indonesia.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 8 July and 19 August, who wish to change their holiday destination. Fare differences may apply.

 

8 AUGUST

Jetstar update for Saturday evening 8 August 2015

• Following assessment of the latest information from the Volcanic Ash Advisory Centre (VAAC) this evening our expert operations team has determined it is not safe to resume flying on Sunday morning 9 August.
• As a result, we have cancelled today’s flights and six flights on Sunday to and from Bali (AEST).
• We’ll provide an update on Sunday morning regarding Bali flying for the remainder of Sunday following further advice from the VAAC tomorrow morning.
• Our next flight from Australia to Bali is not scheduled to depart until early Sunday afternoon.
• We will continue to closely monitor the movement of the ash cloud and update customers if continued poor flying conditions lead to further cancellations throughout the day.
• At this stage, we are advising customers not to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com.
• Once flying conditions improve, we will operate additional services from Bali to Australia. We understand this is frustrating and want to get customers moving to their destination as soon as it safe to do so.

Background

• Please see Jetstar’s Travel Alerts page for the latest information on flight cancellations and delays caused by volcanic ash from the eruption of Mount Raung in Indonesia.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 8 July and 19 August, who wish to change their holiday destination. Fare differences may apply.

 

7 AUGUST

Comments

Jetstar update as at 12.00pm on 7 August 2015

• Following assessment of the latest information from the Volcanic Ash Advisory Centre (VAAC) this morning our expert operations team has determined it is not safe to resume flying today or tomorrow morning.
• As a result, we have cancelled today’s flights and tomorrow morning’s flights to and from Bali (AEST).
• We’ll provide an update on Saturday afternoon’s Bali flying following further advice from the VAAC to be released tomorrow morning.
• Our next flight from Australia to Bali is not scheduled to depart until 15:35 (AEST) Saturday.
• We will continue to closely monitor the movement of the ash cloud and update customers if continued poor flying conditions lead to further cancellations throughout the day.
• At this stage, we are advising customers not to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com.
• Once flying conditions improve, we will operate additional services between Bali and Australia. We understand this is frustrating and want to get customers moving to their destination as soon as it safe to do so.

Background

• Please see Jetstar’s travel alerts page for the latest information on flight cancellations and delays caused by volcanic ash from the eruption of Mount Raung in Indonesia.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 8 July and 19 August, who wish to change their holiday destination. Fare differences may apply.

 

6 AUGUST

Comments

Jetstar update as at 5pm on 6 August 2015

• We have cancelled tonight’s Cairns-Bali (JQ 90) and Bali-Cairns (JQ 91) flights following further assessment of the latest information from the Volcanic Ash Advisory Centre (VACC) this afternoon.
• We’ll provide an update on tomorrow’s Bali flying later this evening following further advice from the VAAC to be released tonight.
• Denpasar Airport was closed at 2pm this afternoon (AEST).

Jetstar update as at 11.30am on 6 August 2015

• Following this morning’s assessment of the latest Volcanic Ash Advisory Centre (VAAC) information, our expert operations team has determined it is not safe to resume flying today.
• We have cancelled all flights in and out of Bali on 6 August, with the exception of JQ90 (Cairns-Bali). As this flight is not due to depart until close to midnight, it is subject to further assessment this afternoon.
• We will continue to closely monitor the movement of the ash cloud today and update customers if continued poor flying conditions lead to further cancellations.
• At this stage, we are advising customers not to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com.
• Once flying conditions improve, we will operate additional services between Bali and Australia. We understand this is frustrating and want to get customers moving to their destination as soon as it safe to do so.

Background

• Please see Jetstar’s travel alerts page for the latest information on cancellations and delays caused by volcanic ash from the eruption of Mount Raung in Indonesia.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 8 July and 19 August, who wish to change their holiday destination. Fare differences may apply.

 

5 AUGUST

Comments

• Following this evening’s assessment of the latest Volcanic Ash Advisory Centre (VAAC) information, our expert operations team has determined it is not safe to resume flying in the morning.

• As a result, we have cancelled the following flights on 6 August:

  • JQ110 – Perth-Bali
  • JQ109 – Bali-Perth
  • JQ 47 – Brisbane-Bali
  • JQ 44 – Bali-Melbourne

• We awaited the latest advice from the VAAC this evening before making our decision. We did this to give ourselves the best chance of operating flights tomorrow.

• Our next flight from Australia to Bali is not scheduled to depart until 17:15 (AEST). We will continue to closely monitor the movement of the ash cloud in the morning and update customers if continued poor flying conditions lead to further cancellations tomorrow.

• At this stage, we are advising customers not to travel to the airport for flights to and from Bali and to closely monitor their flight status on Jetstar.com.

• Once flying conditions improve, we will operate additional services between Bali and Australia. We understand this is frustrating and want to get customers moving to their destination as soon as it safe to do so.

Background

• Please see Jetstar’s travel alerts page for the latest information on cancellations and delays caused by volcanic ash from the eruption of Mount Raung in Indonesia.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 8 July and 19 August, who wish to change their holiday destination. Fare differences may apply.

 

23 JULY

Comments

The latest information from the Volcanic Ash Advisory Centre (VAAC) shows flying conditions in to Denpasar Airport have improved as the ash cloud has moved to the west of Bali overnight.

Following careful consideration, Jetstar has determined it is safe to resume services in and out of Bali today.

Like last week, we'll be offering additional services between Bali and Australia to help get passengers to their destination as soon as possible.

As we’ve seen in recent weeks, the movement of this ash cloud is highly unpredictable. We’ll continue to closely monitor the situation with the VAAC and inform customers if changes to our flying plans are necessary.

At all times, the safety of our customers and crew will remain our first priority.

Background

Jetstar will operate the following extra services today, subject to safe flying conditions:

• JQ 1035 – Melbourne – Bali
• JQ 1058 – Bali – Brisbane
• JQ 7117 – Bali – Perth

Jetstar advises customers to check their flight status on Jetstar.com before heading to the airport.

Alternative travel options for customers

Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. Jetstar will waive flight change fees for any customers with a valid booking to Bali between 2 July and 31 July, who wish to change their holiday destination. Fare differences may apply.

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22 JULY

Update as at 6:00pm on 22 July 2015

Comments

• Following further assessment of the latest information provided by the Volcanic Ash Advisory Centre (VAAC), Jetstar has cancelled all flights in and out of Bali this evening.
• Earlier forecasts had indicated there was a possibility of favourable winds pushing the ash cloud away from Denpasar Airport overnight.
• Unfortunately this didn’t eventuate and our expert operations teams are not satisfied it is safe to fly in and out of Bali this evening.
• We regret the frustration these cancellations will cause our customers, however we will always put safety before schedule.
• As we’ve seen during the past three weeks, the movement of this ash cloud remains highly unpredictable.
• Jetstar plans to resume services from tomorrow morning, but will continue to closely monitor the ash cloud with the VAAC.
• Subject to clear flying conditions, we will operate additional services between Bali and Australia tomorrow to get customers home as soon as possible.

Background

• Please see Jetstar’s travel alerts page for the latest information on cancellations and delays caused by volcanic ash.
• At this stage, we’re advising customers not to travel to the airport for flights to and from Bali, and to closely monitor their flight status on Jetstar.com.

Alternative travel options for customers

• Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network.
• Jetstar will waive flight change fees for any customers with a valid booking to Bali between 2 July and 31 July, who wish to change their holiday destination. Fare differences may apply.

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15 JULY UPDATES

Update as at 5.00pm (AEST) 15 July 2015

Based on our assessment of the latest information from the Volcanic Ash Advisory Centre (VAAC), we plan to operate ourscheduled flights and additional services between Bali and Australia on Thursday (16 July).

Jetstar plans to operate 19 flights in total in and out of Bali on 16 July, including 12 flights home from Bali to Australia. There is also an additional special relief flight from Qantas this evening.

These services will bring the total number of Jetstar customers returned to Australia by Friday morning to more than 10,000 since services resumed on Monday 12 July 2015.

All flights are subject to favourable flying conditions continuing, so we will continue to monitor the situation closely with the VAAC and provide ongoing updates.

It has been a trying time for some of our customers, and while we regret the frustration recent cancellations have caused, the safety of our customers and crew is always our first priority.

We appreciate our customers’ understanding, and thank the Jetstar team around our network for all of their hard work in recent weeks assisting our customers.

We’ll continue to work around the clock to get everyone to their destination as soon as possible.

Update as at 12.00pm (AEST) 15 July 2015

Following the latest assessment of information and forecasts from the Volcanic Ash Advisory Centre (VAAC), all of Jetstar’s scheduled and additional services between Bali and Australia today (15 July) will go ahead as planned

With this advice we will now be able to finalise plans for further additional flights for tomorrow (16 July). We will announce details of Thursday’s flights this afternoon and start rebooking our customers on these services.

All flights are subject to favourable flying conditions continuing, so we will continue to monitor the situation closely with the VAAC and provide ongoing updates.

By tomorrow morning we will have returned more than 7,000 people from Bali to Australia since Monday with the help of Qantas. We’ll continue to work hard to get everyone to their destination as soon as possible.

Update as at 8.00am (AEST) 15 July 2015

Following the latest assessment of information and forecasts from the Volcanic Ash Advisory Centre (VAAC), this morning’s flights to Bali from Perth (JQ 7106) and Melbourne (JQ43) will go ahead as planned.

We’ll receive another update mid-morning when we’ll be able to determine if it’s safe to continue the rest of the day’s flying, including additional and scheduled services from Bali.

All flights are subject to favourable flying conditions, so we’ll have more certainty following the next VAAC update.

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14 JULY UPDATE 2 - Jetstar and Qantas partner to bring more Australians home from Bali 

In supporting Jetstar, Qantas will commence special relief flights from Bali tonight to assist in bringing Jetstar customers back to Australia.

Qantas, which does not usually operate scheduled services to Bali, will charter two special relief flights from Bali to Perth tonight and tomorrow. The Boeing 737-800 aircraft will fly empty to Bali tonight.

Jetstar will operate 19 flights in and out of Bali tomorrow, including four additional flights and seven scheduled flights home from Bali to Australia tomorrow.

Jetstar customers who arrive back in Australia will be offered connections on Jetstar or Qantas domestic services to their home city.

Qantas will continue to operate flights on Jetstar’s domestic and international network, to free up Jetstar’s high capacity wide-body aircraft to bring more customers back from Bali.

Together, Qantas and Jetstar will be able to bring over 3,000 more customers back to Australia with these additional services. Both Jetstar and Qantas flights are subject to flying conditions remaining safe for operations.

This will bring the total number of customers returned to Australia by the Qantas Group to more than 7,000 since services resumed on Monday 12 July 2015.

Customers wishing to travel on these flights will be able to register (if they haven’t already) on the ‘Travel Alerts’ section of Jetstar.com

Customers will be contacted by Jetstar about tomorrow’s flights. Today’s flights are already booked. Customers should not travel to Denpasar Airport unless they have a confirmed flight for travel.

The Qantas Group will continue to closely monitor the situation with the Volcanic Ash Authority Centre (VAAC), and cancellations may occur if conditions prevent safe operations.

As we’ve seen during the past fortnight, the ash cloud’s movement is highly unpredictable.

Options for booking holidays

Jetstar is offering customers with bookings to Bali the option to change their holiday destination to any destination on its network. We will waive flight change fees for any customers with a valid booking to Bali between 2 July and 31 July, who wish to change their holiday destination. Fare differences may apply.

Note: Qantas ferry flight will depart Perth tonight at 1700. QF6406 will depart Bali at 2240 tonight and arrive in Perth at 0215 tomorrow. Qantas will operate another Bali-Perth return flight on 15 July 2015. Details to follow.

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14 JULY UPDATE 1 - Jetstar and Qantas work together to bring Australians home

Jetstar will more than double seat capacity out of Bali tomorrow, to help bring another 2,400 customers back to Australia.

Jetstar has worked with Qantas to get more flights in and out of Bali and is utilising larger aircraft.

Jetstar will now operate 18 flights in and out of Denpasar Airport tomorrow, including 10 additional services. These flights are subject to flying conditions remaining safe for operations.

Qantas will operate flights on some of Jetstar’s domestic and international routes including Sydney-Honolulu, to free up Jetstar aircraft to bring people back from Bali. Qantas will also assist with connecting Jetstar customers from Perth to Sydney and Melbourne.

Jetstar will use a mix of Boeing 787, Airbus A330 and Airbus A320 for the additional flights tomorrow.

Customers can visit the ‘Travel Alerts’ section of Jetstar.com for details on how to register for the additional flights.

Today we announced ten flights would depart Bali carrying over 2,000 people. With tomorrow’s additional flying we will have returned around 4,500 people within 48 hours.

We plan to add extra flights in and out of Bali from Wednesday, subject to clear flying conditions.

As we’ve seen during the past fortnight, the ash cloud’s movement is highly unpredictable.

Jetstar will continue to closely monitor the situation with the Volcanic Ash Authority Centre (VAAC), and cancellations may occur if conditions prevent safe operations.

Background on tomorrow's flights

Jetstar’s additional services, 14 July (local departure times):	Jetstar’s originally scheduled services, 14 July (local departure times):
JQ 7022 – Perth-Bali (0600)	JQ 127 – Adelaide-Bali (1905)
JQ 7021 – Bali-Perth (1030)	JQ 128 – Bali-Adelaide (2350)
JQ 7024 – Perth-Bali (1500)	JQ 106 – Perth-Bali (1335)
JQ 7023 – Bali-Perth (1930)	JQ 105 – Bali-Perth (1830)
JQ 7003 – Melbourne-Bali (0600)	JQ 47 – Brisbane-Bali (0900)
JQ 7004 – Bali-Melbourne (1115)	JQ 44 – Bali-Melbourne (1430)
JQ 7005 – Melbourne-Bali (0800)	JQ 117 – Singapore-Bali-Perth (0405)
JQ 7008 – Bali-Sydney (1135)	JQ 116 – Perth-Bali-Singapore (2310)
JQ 7026 – Sydney-Bali (1755)
JQ 7025 – Bali-Sydney (2340)

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13 JULY PM UPDATE 2

Comments

We will be operating our evening and overnight scheduled services to Bali as the latest information from the Volcanic Ash Advisory Centre (VAAC) shows flying conditions have improved.

This brings the total number of services we are operating to and from Bali since the resumption of flying this morning to 19, and will see us return more than 2,100 customers to Australia by tomorrow morning.

We know many of our customers are trying to get home from Bali urgently.

We plan to add even more services in and out of Bali tomorrow and on Wednesday, subject to clear flying conditions, and we’ll invite customers to book on these additional flights.

We regret the frustration these cancellations have caused but the safety of our customers and crew is always our first priority.

As we’ve seen during the past fortnight, the ash cloud’s movement is highly unpredictable. We’ll continue to closely monitor the situation with the VAAC, and further cancellations may occur if conditions prevent safe operations.

Background

For a full list of these scheduled services visit our Travel Alerts page.

If you are booked on these services please check your flight status on our website before heading to the airport.

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13 JULY PM UPDATE 1

Comments

Following careful consideration of the latest information from the Volcanic Ash Advisory Centre (VAAC), Jetstar has determined it is safe to resume services in and out of Bali in daylight hours.

This means the following flights will operate today:

• JQ 47 – Brisbane to Bali
• JQ 44 – Bali to Melbourne
• JQ 109 – Perth to Bali
• JQ 110 – Bali to Perth
• JQ 7010 – Perth – Bali (additional flight)
• JQ 7009 – Bali – Perth (additional flight)
• JQ 7007 – Sydney to Bali (additional flight)

The resumption of daylight flying will see Jetstar bring at least 680 customers back to Australia today.

We’ll make our next assessment on night time flying this afternoon and update customers on plans shortly after the decision is made.

We know the resumption of flights will be welcome news for our customers, particularly those who have been stuck in Bali for several days, and we’re doing everything we can to get people home as soon as possible.

We’ve prioritised access to seats on today’s additional service for customers who needed to get home urgently due to medical, hardship and other extenuating circumstances. The extra service from Bali to Perth has been filled with these passengers.

We’re planning more additional services on Tuesday and Wednesday, and we’ll publish details of these flights and invite customers to book seats once we finalise plans.

As we’ve seen during the past fortnight, the ash cloud’s movement is highly unpredictable. We’ll continue to closely monitor the situation with the VAAC, and further cancellations may occur if conditions prevent safe operations.

While we regret the frustration recent cancellations have caused, the safety of our customers and crew is always our first priority.

Background

Jetstar advises customers to check their flight status on Jetstar.com before heading to the airport.

What communications are going to affected customers?

In addition to our 3-4 updates on Facebook and the Travel Alerts section of Jetstar.com each day, we have been sending regular SMS updates to customers in Bali for those customers who have all their details in the booking system. Customers not receiving texts are advised to contact their travel agent or update their details on Jetstar.com. We also have a team at Denpasar Airport and sending information to hotels.

The airport is now open. Why are some airlines flying but Jetstar isn't?

We have always had a safety before schedule approach. Our lead pilots and meteorologists have deemed it not safe to fly so until it is we won’t resume services. What other airlines do is a matter for them. We take a conservative approach.

Why are some customers not booked on flights back from Bali for several weeks?

Jetstar understands some customers are concerned, but we fully expect to get passengers out of Bali a lot sooner than this once services resume. We will book people on the additional flights once we are clear that these will operate.

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13 JULY AM UPDATE

Comments

Our expert operations team is awaiting further information from the Volcanic Ash Advisory Centre (VAAC) before determining whether it is safe to resume services in and out of Bali this morning.

We've done this to give ourselves the best chance of resuming Bali flying today.

We will now update customers about today’s flying plans around 10am.

Customers flying on this morning’s Perth to Bali (JQ 110) or Brisbane to Bali (JQ 47) services are advised to travel to the airport in line with their revised departure times. These flights will only depart subject to ash clearing.

Background 

The revised departure times for this morning’s flights from Australia to Bali are:

• JQ 110 - Perth-Bali delayed from 0725 to 0900 (AWST)

• JQ 47 - Brisbane-Bali delayed from 0900 to 1100 (AEST)

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12 JULY PM UPDATE

Comments

Jetstar has cancelled all flights in and out of Bali this evening and delayed two departures tomorrow morning.

Denpasar Airport was closed earlier today and the latest information from the Volcanic Ash Advisory Centre (VAAC) shows that unfavourable winds in the region have pushed the ash cloud back toward the airport.

We make decisions to operate independently and will only resume flights after the airport re-opens and when we deem it safe to do so.

While we regret the frustration these cancellations will cause, particularly to those customers who have been unable to get home for several days, the safety of our customers and crew is always our first priority.

We will operate additional services in and out of Bali when flying conditions clear up, to ensure we get our customers travelling again as soon as it is safe to do so.

Given the backlog that has built up in recent times, we’re planning to put on a number of additional services back to Australia on Monday and Tuesday, and we’ll invite customers to book seats on these flights once we finalise our plans. We are working with Qantas to provide additional aircraft.

We will continue to monitor the ash cloud closely with the Volcanic Ash Advisory Centre (VACC), and notify customers directly when flights resume.

Jetstar’s next update will be issued around 8:30am (AEST) tomorrow morning.

Background

Jetstar has delayed two morning departures to enable our operations team to assess tomorrow’s Volcanic Ash Advisory Centre (VAAC) update before making a decision on the flying. If conditions don’t improve, these will be cancelled.

Jetstar operated seven services to and from Bali on 11 and 12 July, helping to bring around 1,000 back customers to Australia.

Customers are advised to check their flight status on our website before travelling to the airport.

There are options available for Jetstar customers holding valid tickets for travel to or from Bali (Denpasar) on 8, 9, 10, 11 or 12 July 2015 whose flights were affected by volcanic ash in Indonesia as outlined in this travel alert.

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12 JULY STATEMENT

Jetstar is working around the clock to get customers whose flights have been disrupted by volcanic ash back to Australia as soon as possible.

We’ve already brought around 1,000 customers back from Bali since flights resumed yesterday after the volcanic ash cloud drifted away from the island, making it safe to fly again.

Two extra flights will depart Bali for Australia this afternoon, in addition to our eight scheduled services. This will see us bring a further 2,100 customers back to Australia throughout the day.

We’ve prioritised access to seats on today’s additional services for customers who needed to get home urgently due to medical, hardship and other extenuating circumstances. These flights are fully booked and will depart Bali at capacity tomorrow.

Given the backlog that has built up over the past week, we’re also planning to put on more additional services back to Australia on Monday and Tuesday.

We’ll publish details of additional flights and invite customers to book seats once we finalise our plans.

Our experienced operations team will continue to closely monitor the ash cloud with the Volcanic Ash Advisory Centre (VAAC) to ensure conditions remain safe for flying.

At all times, the safety of our customers and crew will be our first priority.

Background

Jetstar is operating the following additional flights between Bali and Australia on Sunday 12 July 2015:

• JQ 7046 – Bali to Cairns then onward to Melbourne (335-seat Boeing 787 Dreamliner) BOOKED OUT
• JQ 7045 – Cairns to Bali (335-seat Boeing 787 Dreamliner)
• JQ 7009 – Bali to Perth then onward to Sydney (180-seat Airbus A320) BOOKED OUT
• JQ 7010 – Sydney to Perth then onward to Bali (180-seat Airbus A320)

Existing Jetstar customers who would like to travel on our additional services can check availability of seats via the Manage My Booking function on our website.

Customers can change their booking by following these three steps in Manage My Booking:

• Login to Manage My Booking at Jetstar.com.
• Click on recovery option to access the ‘disruption’ portal.
• In the disruption portal, select a new flight from the options listed.

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12 JULY AM UPDATE

Comments

The latest information from the Volcanic Ash Advisory Centre (VAAC) shows that ash is drifting back towards Denpasar Airport due to unfavourable winds in the region.

Based on the position of the ash cloud, our operations team are not satisfied it is safe to fly into Bali in current conditions. We have decided to cancel all flights scheduled to depart for Bali this morning.

We will make a second assessment based on an updated advisory around 5pm to determine whether or not evening flights can operate. As a result, we have moved to delay our evening departures by a few hours.

While we regret the frustration these cancellations will cause, the safety of our customers and crew is always our first priority.

We remain committed to operating additional services in and out of Bali when flying conditions allow it, to ensure we get our customers travelling again as soon as it safe to do so.

Background

Jetstar operated seven services to and from Bali since resuming flights yesterday, helping to bring around 1,000 customers back to Australia.

We will issue our next update around 5:00pm this afternoon.

Jetstar advises customers to check their flight status on our website before heading to the airport.

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11 JULY PM UPDATE

Comments

After careful assessment of the latest Volcanic Ash Advisory Centre information, Jetstar has determined it is safe to fly all scheduled services to Bali this evening.

The resumption of services will be welcome news for our customers in Bali and we’re pleased that flying conditions allow us to start bringing people back to Australia on return services from tomorrow morning.

To help customers return home as quickly as possible, we’re organising additional services from Bali to Australia tomorrow. We will publish further details on these services once finalised.

We will continue to closely monitor the ash cloud with the expert volcanologists at the Volcanic Ash Advisory Centre (VAAC).

We thank our customers for their patience and understanding as we work to get our Bali flying back on track.

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UPDATE AT 3:30PM 11 July 2015

Comments

This afternoon we have moved to delay the scheduled departure of flights between Australia and Bali.

We’ve done this to enable our operations team to assess the next Volcanic Ash Advisory Centre (VAAC) update before making a decision on tonight’s flying.

We will let customers know well ahead of their revised departure time if we have to make further changes if flying conditions do not allow us to safely operate these services.

Our operations team is looking at putting on additional services in and out of Bali tomorrow, subject to clear flying conditions.

We thank our customers for their patience and understanding as we work to get our Bali flying back on track.

Background

Jetstar has delayed the following flights:

• JQ 35 from Melbourne to Bali – 17:15 departure delayed to 21:30
• JQ 37 from Sydney to Bali – 17:20 departure delayed to 21:00
• JQ 127 from Adelaide to Bali – 19:05 departure delayed to 21:00
• JQ 36 from Bali to Melbourne – 22:30 departure delayed to 02:40
• JQ 38 from Bali to Sydney – 23:05 departure delayed to 03:15
• JQ 128 from Bali to Adelaide – 23:50 departure delayed to 01:50

We are advising all customers flying in and out of Bali to check the status of their flight on Jetstar.com before travelling to airports.

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11 JULY AM UPDATE

Comments

The latest information from the Volcanic Ash Advisory Centre (VAAC) shows flying conditions have improved as the ash cloud has moved south west of Bali this morning.

Jetstar has determined it is safe to operate daylight services today. As a result, we will operate the scheduled return service between Perth and Bali this afternoon.

We will make a decision about our night time flights around 3pm (AEST) and update customers on our plans shortly after.

Jetstar advises customers to check their flight status on Jetstar.com before heading to the airport.

Background

Denpasar Airport re-opened around 12pm (AEST).

Jetstar is operating the following flights today:

• JQ 106 – Perth to Bali (departs 13:35 Perth time)
• JQ 105 – Bali to Perth (departs 18:30 Bali time)

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10 JULY STATEMENT

Statement from Jetstar Australia and New Zealand CEO David Hall

We share our customers’ frustrations with the situation in Bali.

It’s extremely regrettable that our customers’ holidays have been spoiled by these disruptions and that we can’t provide the certainty we would like to due to the unpredictability of the volcanic ash cloud surrounding the airport.

We have teams working around the clock, monitoring conditions in Bali and assisting customers as best we can in these trying circumstances.

As soon as it is safe to do so, we will draw on resources from across the Jetstar and Qantas Groups to operate additional flights to help get our customers to their destination.

We realise some customers are anxious after being re-booked on flights set to depart in several weeks' time, but we fully expect to get our passengers out of Bali a lot sooner than this once services resume.

Background

Jetstar has cancelled morning flights scheduled to travel to and from Bali tomorrow (11 July 2015) due to volcanic ash in the vicinity of the airport.

These flights are:

• JQ 47 – Brisbane to Denpasar
• JQ 44 – Denpasar to Melbourne
• JQ 110 – Perth to Denpasar
• JQ 109 – Denpasar to Perth

We will make an assessment on flights scheduled to depart Australia from 5pm (AEST) tomorrow, based on the latest information provided by the Volcanic Ash Advisory Centre (VAAC).

Our next update will be issued around midday on Saturday 11 July.

Please view Jetstar's travel alerts page for the latest customer information.

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9 JULY PM UPDATE 

Comments

• Jetstar has cancelled all flights in and out of Bali for the rest of today following a review of the latest ash cloud information provided by the Volcanic Ash Advisory Centre.

• Unfavourable winds have pushed the ash cloud close to Denpasar Airport over the last day and we’re not satisfied it is safe to operate services in these conditions.

• We regret the disruption these cancellations have caused travellers during the past week, but the safety of our customers and crew is our first priority.

• We will continue to closely monitor the ash cloud with the Volcanic Ash Advisory Centre and look to resume operations as soon it is safe to do so.

• Our operations team is looking to put on additional services in and out of Bali over the coming days, subject to flying conditions improving.

Background

• We will provide an update on Friday's flying to and from Bali around 9:30am tomorrow morning (10 July), after the Volcanic Ash Advisory Centre issues updated information about the ash cloud.

• We are advising all customers flying in and out of Bali to check the status of their flight on Jetstar.com before travelling to airports.

• Jetstar appreciates that some customers ticketed to travel with us to and from Bali may wish to amend their travel plans and we are offering a range of options to accommodate requests.

• Please see Jetstar’s travel alerts page for the latest information on cancellations caused by volcanic ash.

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9 JULY AM UPDATE 

COMMENTS

• Jetstar has cancelled its morning flights from Perth and Brisbane to Bali following a review of the latest ash cloud information earlier today.

• We’ve seen unfavourable winds push the ash cloud even closer to Denpasar airport this morning and we’re not satisfied it is safe to operate services in these conditions.

• We’ll continue to closely monitor the ash cloud with the Volcanic Ash Advisory Centre throughout the day and provide an update on our evening flying this afternoon.

• We regret the disruption these cancellations have caused travellers, but the safety of our customers and crew is our first priority.

• We’re advising customers to check the status of their flight on Jetstar.com before travelling to the airport today.

BACKGROUND

• The following Jetstar flights have been cancelled this morning:
  • JQ 47 – Brisbane to Bali
  • JQ 44 – Bali to Melbourne
  • JQ 110 – Perth to Bali
  • JQ 109 – Bali to Perth
  • JQ106 – Perth to Bali
  • JQ107 – Bali to Perth
  • JQ82 – Bali to Darwin
  • JQ83 – Darwin to Bali

• The next wave of flights from Australia to Bali are scheduled to depart from 3:30pm (AEST).

• We will make an assessment on whether or not these flights are safe to operate early this afternoon.

• Jetstar appreciates that some customers ticketed to travel with us to and from Bali may wish to amend their travel plans and we are offering a range of options to accommodate requests.

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8 JULY UPDATE

Comments

Due to unfavourable winds across Indonesia, volcanic ash from Mount Raung has again drifted toward Denpasar airport.

As a result of this movement, Jetstar has cancelled services to and from Bali this evening, and delayed some flights scheduled to depart tomorrow morning (9 July) pending detailed assessment by our flying operations team in the morning.

We will provide an update on Thursday’s flying to and from Bali around 9:30am tomorrow morning after the Volcanic Ash Advisory Centre issues updated information about the ash cloud.

We regret the frustration these cancellations and delays will cause our customers, however we will always put safety before schedule.

We appreciate that some customers ticketed to travel with us to or from Bali may wish to amend their travel plans and we are offering a range of options to accommodate requests.

Background

Please see Jetstar’s travel alerts page for the latest information on cancellations caused by volcanic ash.

Customers are encouraged to check the status of their flight at Jetstar.com before travelling to the airport.

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5 JULY UPDATE

Comments

Jetstar services to Bali are planned to run to schedule on Sunday 5 July after our operational team assessed flying conditions with the Volcanic Ash Advisory Centre (VAAC) and determined it was safe to fly there again.

Our team will work throughout the day to get passengers disrupted by the ash cloud yesterday to their destination as quickly as possible.

We continue to monitor the volcanic activity and ash cloud closely and will provide an update if there is any change.

Jetstar regrets the impact these cancellations and delays have had on our passengers but safety is our number one priority.

We appreciate that some customers ticketed to travel with us to or from Bali today may still wish to amend their travel plans and we are offering a range of options to accommodate any requests.

Background

• On Saturday morning 4 July 2015 the prevailing weather conditions resulted in ash cloud from Mount Raung drifting closer to Denpasar International Airport, which led us to review flying into Bali.
• Jetstar cancelled several services in and out of Bali as a result.
• Jetstar is offering customers holding a valid ticket issued on 4 July 2015 or 5 July 2015 who are affected by this event in Indonesia a range of options. Customers may contact Jetstar within seven (7) days of their original flight date to:
• Rebook travel on an alternative flight between the same destinations on their original booking departing within seven (7) days of the intended travel date free of charge.
• Rebook travel on an alternative flight between the same destinations on their original booking departing after seven (7) days of the intended travel date and we will waive the change fee (fare difference applies).
• Request a refund in Jetstar travel vouchers to the value of the fare purchased on the original affected flight. Travel vouchers are valid for six months.

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4 JULY UPDATE

Comments (Note: Updated to all services cancelled for the remainder of Saturday 4 July 2015)

Due to volcanic ash activity in the vicinity of Denpasar today, Jetstar has cancelled several services to and from Bali.

We regret the impact these cancellations and delays are having on our passengers, particularly during the busy school holiday period, but we will always put safety before schedule.

We are continuing to monitor the situation and will provide an update on Jetstar Bali services scheduled for Sunday 5 July 2015 as soon as we can.

Jetstar is offering customers scheduled to fly with us today or tomorrow a range of options to amend their travel plans.

Background

This morning the prevailing weather conditions resulted in ash cloud from Mount Raung drifting closer to Denpasar airport, which led us to review flying into Bali.

Jetstar has cancelled several services in and out of Bali today and delayed others pending further assessment this evening. Please see Jetstar travel alerts for the most up to date flight details.

Jetstar is offering customers holding a valid ticket issued on 4 July 2015 or 5 July 2015 who are affected by this event in Indonesia a range of options.

Customers may contact Jetstar within seven (7) days of their original flight date to:

• Rebook travel on an alternative flight between the same destinations on your original booking departing within seven (7) days of the intended travel date free of charge.
• Rebook travel on an alternative flight between the same destinations on your original booking departing after seven (7) days of the intended travel date and we will waive the change fee (fare difference applies).
• Request a refund in Jetstar travel vouchers to the value of the fare purchased on the original affected flight. Travel vouchers are valid for six months.

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3 JULY STATEMENT

Jetstar statement on Mount Raung eruption

Jetstar will resume services to Bali today after our operational team assessed flying conditions with the Volcanic Ash Advisory Centre (VAAC) this morning and determined it was safe to fly there again.

Our team will work hard throughout the day to get our passengers moving to their destination as quickly as possible, and we fly an additional Boeing 787 return service between Bali and Australia to help do this.

We regret the impact these cancellations have had on our passengers, particularly during the busy school holiday period, but we will always put safety before schedule.

We will continue to closely monitor volcanic activity in the region.

Background

• Yesterday evening the VAAC had revised their volcanic ash advisory from a code orange assessment to a code red, which led us to review flying into Bali. The latest advisory from the VAAC, issued this morning, has regraded the assessment to a code orange.

• Jetstar has scheduled an additional 787 service to Bali from Melbourne (JQ 7035), which will depart this afternoon. This aircraft will then operate a return service from Bali to Sydney (JQ 7038) tomorrow morning (4 July).

• Jetstar is offering customers holding a valid ticket issued on 2 July 2015 or 3 July 2015 who were affected by this weather event in Indonesia a range of options.

• Customers may contact Jetstar within seven (7) days of their original flight date to either:
  • Rebook your travel on an alternative flight between the same destinations on your original booking departing within seven (7) days of the intended travel date free of charge.
  • Rebook your travel on an alternative flight between the same destinations on your original booking departing after seven (7) days of the intended travel date and we will waive the change fee and you will pay the fare difference.
  • Request a refund in Jetstar travel vouchers to the value of the fare purchased on the original affected flight. Travel vouchers are valid for six months.