Jetstar statement regarding cabin crew attendant

Jetstar has completed its internal investigation of an official complaint recently made against a member of its cabin crew by a passenger in relation to communication made via a social networking site.

The incident followed a Jetstar Sunshine Coast-Melbourne service on 26 September 2009.

Jetstar has taken appropriate action in relation to this issue and the outcome remains private between the individual and the airline.

Jetstar has kept a line of communication with the family of the passenger through senior management over the period to the conclusion of its internal investigation.

It is inappropriate for the airline to provide further details of the findings of its internal investigation and now considers the matter closed.

Jetstar continues to pride itself in operating its fast growing low fare operations throughout Australasia and South East Asia that offers excellent customer service by our award winning cabin crew.

We continue to uphold our very high standards of customer care.

About Jetstar

The Jetstar Group is one of Asia Pacific’s fastest growing airline brands with one of the most extensive ranges of destinations in the region. It is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, Jetstar Pacific in Vietnam, and Jetstar Japan in Japan. Jetstar branded carriers operate up to 5,000 flights a week to more than 85 destinations. The Jetstar Group carried more than 37 million passengers in financial year 2017.