Jetstar statement on Sydney and Newcastle dust storm

Due to a severe dust storm impacting both Sydney and Newcastle today, a number of arriving and departing Jetstar flights into both airports have been affected, including some cancellations.

As a result of the adverse weather conditions Jetstar is offering full flexibility for affected customers for the immediate period up to Friday 25 September 2009, including the ability to move their flight free of charge or to receive a refund.

Information regarding today’s flights is now available on and customers who are traveling today can also directly contact Jetstar Telephone Reservations on 131 538.

Due to high volumes of calls being received, passengers traveling today are able to amend their travel plans through the Jetstar Telephone Reservations up until Friday 25 September 2009.

Domestic services are expected to recommence shortly, however, it is expected that there will be severe ongoing delays throughout the day, in particular in to and out of Sydney Airport. This will include both Jetstar domestic and likely international services.

Conditions at Newcastle Airport may also result in some delays or cancellations, and the situation is being monitored.

We are endeavoring to accommodate our affected customers on alternative flights today.

Jetstar appreciates travelers’ patience and will continue to update throughout the day.

About Jetstar

The Jetstar Group is one of Asia Pacific’s fastest growing airline brands with one of the most extensive ranges of destinations in the region. It is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, Jetstar Pacific in Vietnam, and Jetstar Japan in Japan. Jetstar branded carriers operate up to 5,000 flights a week to more than 85 destinations. The Jetstar Group carried more than 37 million passengers in financial year 2017.