Jetstar Responds


We sincerely apologise for the frustration and inconvenience this disruption has caused our customers.

Our teams are working hard to get passengers on their way as soon as possible – we are putting on five special services to bring people home and booking seats on Qantas flights also.

Unfortunately, our Boeing 787 fleet has been impacted by a number of issues, including a lightning strike, a bird strike, damage from an item on the runway and delays sourcing a specific spare part for one of our aircraft due to global supply chain challenges. The part has to be road freighted across the US.

The majority of impacted passengers have now been reaccommodated and our teams are working hard to find the remaining 200 or so impacted passengers an alternative option.

We have also offered a flight credit or refund to passengers who no longer wish to travel and accommodation and meal vouchers for those who require it


Eight return services between Melbourne/Sydney and Denpasar have been cancelled since 1 September, and we are managing a number of delays, some up to 24 hours.

26 flights from Denpasar to key Australian ports are scheduled to operate between today and Thursday.

Video link: Grabs from Jetstar Chief Pilot - Jeremy Schmidt