Updates on Probable Data Breach

20 June, 2018 – The Office of the Australian Information Commissioner (OAIC), the Australian Cyber Security Centre (ACSC) and IDCARE published a joint statement. Read the statement here

12 June, 2018 – PageUp has today provided an update to their clients that could potentially be affected by a recent IT security breach.

The Australian IT recruitment technology company confirmed that personal information from their clients may have been accessed as part of the cyber-attack.

“On the balance of probabilities, we believe certain personal data relating to our clients, placement agencies, applicants, references and our employees has been accessed”, reads PageUp’s latest update.

At this stage, PageUp has not advised us of any specific breach of personal information of applicants for Jetstar’s roles. However, investigations are ongoing.

PageUp is providing regular updates of their investigation, which you can find here, as we will be keeping this page updated with the latest available information.

Jetstar’s careers website in Australia continues to operate as normal and can receive applications as this site now uses technology provider, Workday. Jetstar’s transition to Workday is unrelated to this issue.

Personal Information about Jetstar job applicants

Information collected through PageUp as part of a job application with Jetstar may include:

  • Name, address, email, phone number
  • Details on qualifications and work history

Information not collected as part of the job application through Page Up:

  • Date of birth
  • Tax file number
  • Bank details
  • Superannuation

What to do if you think you data may have been accessed

While at this stage we don’t know if any personal information from Jetstar applicants shared through PageUp was accessed by an unauthorised user. If you suspect your data may have been accessed in any way, please make sure to follow guidance from the authorities on how to protect your personal information online:

The Qantas Group –which Jetstar is part of, partners with IDCARE. IDCARE provide specialist identity security support services to assist in recovery of your lost digital identify as well as counsellors that provide both practical and emotional support to victims of identity and cyber related crimes.

If would like to know more about what you can do to manage your privacy IDCARE can assist on https://www.idcare.org/ or call IDCARE’s national hotline on 1300 432 273 (AU) or 0800 201 415 (NZ).

Also, you can visit the guidelines provided by the Office of the Australian Information Commissioner (OAIC).

And if you have any questions please contact recruitment@jetstar.com

6 June, 2018 - A number of companies are currently affected by an IT security incident with recruitment technology provider, PageUp.

Applications to Jetstar’s careers website prior to 24 May 2018 were made using PageUp’s recruitment technology.

We are treating this incident very seriously and are in regular discussions with PageUp.

They are providing regular updates of their investigation, which you can find here.