Auckland,
24
February
2015
|
02:00
Australia/Melbourne

Jetstar most punctual NZ domestic airline in 2014

Airline on-time performance results confirm that Jetstar was New Zealand’s most punctual domestic airline in 2014.

Figures show that Jetstar flights were the most on time of the two major domestic carriers in 9 out of 12 months last year.

The 2014 figures compare jet services only and measure flights departing within 10 minutes of schedule between January and June 2014 and within 15 minutes of schedule between July and December 2014*.

The different on-time definitions for the six-month periods are because Air New Zealand stopped reporting its domestic jet 10 minute results from July 2014 and started reporting to the international OTP standard of within 15 minutes of scheduled departure.

Grant Kerr, Jetstar Head of New Zealand, said the airline had made improved on-time performance a top priority over the past two years.

“Customers tell us they value the low fares and competition we bring to the market and we also want to be known for punctuality,” Mr Kerr said. “Our team members strive each day to deliver the best possible on-time performance and our continued punctuality is very much a testament to their effort.”

Mr Kerr said the airline’s internal customer satisfaction tracking and external market research had shown a significant improvement in how Jetstar was perceived by Kiwis.

“We celebrate six years of domestic flying in New Zealand this year and more and more Kiwis are telling us that they’re prepared to give us a go because we keep domestic fares low on the routes we fly and we’ve significantly improved our punctuality.”

Jetstar’s domestic cancellation rate in 2014 was 0.7%, equivalent to less than one cancelled flight per 140 scheduled services.

The airline has an all-jet fleet of nine 180-seat Airbus A320 aircraft based in New Zealand flying trans-Tasman routes and to five domestic destinations: Auckland, Wellington, Christchurch, Queenstown and Dunedin.

*2014 on-time performance results for the two major New Zealand domestic airlines

Table compares domestic Jetstar and Air New Zealand jet services by month for 2014. Air NZ results at 10 minutes January-June 2014 reported to the NZ Stock Exchange and at 15 minutes July-December 2014 published online at airnewzealand.co.nz. Jetstar 10 and 15 minute results for 2014 published online at.jetstar.com.

 

2014 - Percentage (%) of domestic jet services that departed within 10 or 15 minutes of schedule

 

Within 10 minutes of schedule

Within 15 minutes of schedule

Number of months

with highest OTP

 

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jetstar

85.8

85.6

90.3

86.1

90.7

88.4

90.1

93.0

91.7

87.7

91.1

82.8

9

Air NZ

87.8

82.3

84.4

80.4

83.6

88.1

86.7

91.1

90.4

92.5

90.4

86.8

3

About Jetstar

The Jetstar Group is one of Asia Pacific’s fastest growing airline brands with one of the most extensive ranges of destinations in the region. It is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, Jetstar Pacific in Vietnam, and Jetstar Japan in Japan. Jetstar branded carriers operate up to 5,000 flights a week to more than 85 destinations. The Jetstar Group carried more than 37 million passengers in financial year 2017.