Jetstar Group

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.

Collectively the Jetstar Group offers more than 5,000 (pre-covid) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320-200, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Strategy and structure

Jetstar is part of the Qantas Group's dual-brand growth strategy, in which Qantas competes at the premium and business market and Jetstar focuses on leisure markets.

The Jetstar Group​ comprises:

• Jetstar Airways in Australia and New Zealand (wholly owned by the Qantas Group)
• Jetstar Asia based in Singapore 
• Jetstar Japan based in Narita Airport in Tokyo. 

Fleet

Current fleet

As of July 2021 the Jetstar Group fleet consists of 94 aircraft.

Short haul (flights shorter than five hours):

• 75 Airbus A320-200 aircraft, seat-configured for up to 186 passengers
• 8 Airbus A321 aircraft, seat-configured for 220 passengers

Long haul (flights longer than five hours): 

• 11 Boeing 787-8 aircraft, with two cabins (economy and business) for up to 335 passengers

Fleet orders

In August 2011 the Qantas Group placed an order for 110 Airbus A320s. The Jetstar Group has access to these aircraft to facilitate its growth. This includes 78 A320 NEOs (New Engine Option), which reduce fuel consumption by 15 per cent. Jetstar expects to take delivery of its first A320neo in the second half of 2016.

In total, Jetstar has about 150 aircraft on back order.

Network

Collectively the Jetstar Group has a schedule of flights to more than 58 destinations in 18 countries and territories as outlined below.

• Australia: Adelaide, Ballina Byron, Brisbane, Cairns, Canberra, Darwin, Gold Coast, Hamilton Island , Hobart, Launceston, Mackay, Melbourne (Avalon), Melbourne (Tullamarine), Newcastle, Perth, Sunshine Coast, Sydney, Townsville, Uluru (Ayers Rock), Whitsunday Coast – Proserpine, Hamilton Island, Hervey Bay and Busselton-Margaret River.
• Fiji: Nadi
• Indonesia: Bali (Denpasar), Jakarta, Surabaya
• Japan: Fukuoka, Kagoshima, Kumamoto, Matsuyama, Nagoya (Chubu), Oita, Okinawa (Naha), Osaka, Sapporo, Takamatsu, Tokyo (Narita)
• Malaysia: Kuala Lumpur, Penang
• New Zealand: Auckland, Christchurch, Dunedin, Queenstown, Wellington 
• Philippines: Manila and Clark
• Singapore: Singapore
• Thailand: Bangkok, Phuket
• United States of America: Honolulu

Low fares

Jetstar aims to have the lowest fares on all the routes it operates and backs every fare with a Price Beat Guarantee. Should any customer find a lower fare online, on the same day, same route and at a comparable time, Jetstar will beat the fare by 10 per cent.

Customer experience

Jetstar customers only pay for what they need. Customers can choose between two types of fares – Economy or Business (on selected international flights). Once a fare is selected customers have the option to add a bundle of extras, which can include checked baggage, seat selection, in-flight products, fare flexibility, lounge access and Qantas Frequent Flyer Points.

For domestic flights on Jetstar Australia and New Zealand, passengers may choose to purchase a variety of snacks and beverages. Depending on the length of the flight hot meals are also made available for purchase.

On Jetstar Asia’s short haul flights a variety of snacks, beverages, hot meals, comfort items and duty free goods are available for purchase.

On long haul flights (Boeing 787-8) economy class passengers can choose to pre-purchase a variety of meals, entertainment, and comfort options to customise their flight experience.

Business class passengers enjoy wide comfy leather seats in a separate cabin and inclusions such as meals, entertainment and comfort packs along with seat selection and additional baggage.

Business passengers who choose a Business Max bundle also benefit from lounge access, Qantas Frequent Flyer Points and Qantas Frequent Status credits.

Codeshare and interline partners

The Jetstar Group has four codeshare partners on select Jetstar routes, being Qantas, Japan Airlines, Emirates and American Airlines.

The Jetstar Group has 40 interline partners: American Airlines; Aircalin; Air Canada; Air France; Air India; Air Niugini; Air Pacific; Air Tahiti Nui; Air Vanuatu; British Airways; Cathay Pacific; China Eastern; China Southern; Dragonair; Delta; El Al; Emirates; Ethiopian; Etihad; Finnair; Japan Airlines; Jet Airways; KLM; LAN Airlines; LAN Argentina; LAN Ecuador; LAN Peru; LAO Airlines; Lufthansa; Malaysian Airlines; Qantas; Qatar Airways; Royal Jordanian; Shanghai Airlines; SriLankan; Swiss; TAM; Turkish; United and Vietnam Airlines.

Awards

Jetstar Airways Awards

• Best Low-Cost Airline - Australia/Pacific 2017, 2016, 2015, 2014, 2013, 2012, 2011 (Skytrax)
• Best Low Cost Carrier - Asia/Pacific 2014 (AirlineRatings.com)
• Partner of the Year 2012 (Changi Airline Awards)
• Top 5 Airlines by Absolute Growth in Cargo Carriage 2012 (Changi Airline Awards)
• Best International Budget Airline 2011 (About.com Readers’ Choice Award)
• Best Low-Cost Airline - Australasia 2009 (Skytrax)
• Top 5 Carriers for Passenger Growth 2009 (Changi Airline Awards)
• Low-Cost Carrier of the Year 2008, 2007 (CAPA)
• Best Low-Cost Airline - Asia Pacific 2008 (Budgie$)
• Best Low-Cost Airline - Worldwide 2007 (Skytrax)
• Best Cabin Crew - Australia and New Zealand 2007 (Skytrax)
• Operational Excellence 2007 (Airline Business)

Jetstar Asia Awards

• Top 10 Airlines by Passenger Carriage - 2014, 2013, 2012, 2011, 2010, 2009, 2008, 2007 (Changi Airline Awards)
• Best Low-cost Carrier 2014, 2013, 2010 (AsiaOne People’s Choice Award)
• Platinum Award - Foreign Airline Category 2014 (KL Mayor Tourism Awards)
• Foreign Airline of The Year by Sector - South East Asia 2013 (KLIA Awards)
• Largest Growth in Passenger Traffic from Singapore 2011 (Changi Airline Awards)
• Best Brand Experience Low Cost Airline in 2008 (Ad Asia Magazine)
• Best Asia Low Cost Carrier 2006-2007 (Changi Airline Awards)
• Best Low Cost Airline - Asia and South East Asia 2006 (Skytrax)
• Low Cost Airline of the Year Merit Award 2006 (CAPA)
• Best Budget Airline of the Year 2006 (TTG Travel Awards)

Jetstar Japan Awards

Best Perceived Value - Domestic Transportation Category 2014, 2013 (Japanese Customer Satisfaction Index Survey)

Jetstar Pacific Awards

• Vietnam’s most popular e-commerce website 2008

Management

The Jetstar Group CEO is Gareth Evans.

CEOs of the Jetstar network of airlines are: Barathan Pasupathi (Jetstar Asia), Masaru Kataoka (Jetstar Japan).

You can also read a short biography of each of these executives.

Brand

The Jetstar brand design is based on the Southern Cross constellation, with the orange star representing the smallest star of the Cross, Epsilon Crucis. The airline’s colours, orange, silver and black were chosen for their bold and modern feel.