We’ve been very focused on improving our punctuality in Australia during the past 18 months.
At the start of 2013 we acknowledged our performance wasn’t where it needed to be and the entire Jetstar team has done a lot of work since then to improve our punctuality.
Pleasingly, this work is bearing fruit and we’ve been getting many more customers to their destination safely and on time. For example, for the first seven months of 2014:
We know punctuality is important to our customers and we’ve seen our improvement generate a lot of positive feedback:
@kayleamac Thanks @JetstarAirways for a great return flight from #OOL to @Melair On time both ways. #avgeek
In July 2014 we actually led the industry for on time arrivals (85.0%) and had the lowest cancellation rate in the country (0.6%).
Everyone at Jetstar is firmly focused on ensuring we remain Australia’s most reliable and punctual low fares carrier.
(Note: The on time performance of all major domestic and regional airlines is published each month on the Department of Infrastructure and Regional Development’s website.)