Melbourne,
01
March
2016
|
02:00
Australia/Melbourne

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (225)
Thank you for your message.
Mel
17
January
2018
http://www.hoax-slayer.net/get-two-free-jetstar-tickets-facebook-survey-scam/
Christine Cahill
10
January
2018
So this a scam if not how did Jetstar get my number ??Jetstar would like to offer you the chance to win a fabulous $5000 Gift Card! Enter here
http://bit.ly/Jetstar5k
Text STOP to unsubscribe
Melanie
09
January
2018
Jetstar would like to offer you the chance to win a fabulous $5000 Gift Card! Enter here
http://bit.ly/Jetstar5k
Text STOP to unsubscribe

Is this a scam?
Paula
09
January
2018
I got the same message and would love to know if it's a scam or not
karen
09
January
2018
is this a scam
Jetstar Questionnaire Team
Annette T Groom Lavender
08
January
2018
Is this a Scam ????
Dear Visitor
You have been selected to take part in our short quiz and get a $1,000 Jetstar Airways voucher.

We only have 181 vouchers remaining so hurry up!

To get your voucher, answer 3 simple questions below.

Chris
07
January
2018
Being posted around Facebook that you can claim 2 free tickets from jetstar.com.travel-pass.win/?ectRUL8
Mel
17
January
2018
http://www.hoax-slayer.net/get-two-free-jetstar-tickets-facebook-survey-scam/
Joanne Sollom
06
January
2018
Assuming this is a scam on Facebook.....http://jetstar.com.travel-pass.win/?fV0J5SL

GEOFF COUTTS
05
January
2018
Is the current Jet Star post on Facebook with the offer of free flight tickets a scam ( TO CELEBRATE JET STAR'S 15 YEARS OF OPERATION ??)
wendy
27
December
2017
Is this one a scam too?
Friends are receiving supposed vouchers from this.

http://jetstar.com-all-promo.com/?e0UJaZX
annette
26
December
2017


This is on facebook: Thanks for my voucher

Join Jetstar in celebrating their anniversary and receive a free flight voucher!
Get your voucher now! Limit is 1 per person. This offer is only valid while supplies last!
JETSTAR.COM-ALL-PROMO.COM
Dona
17
December
2017
https://www.facebook.com/TravelWithJetstar/?hc_ref=ARShLIO0F5wsDfHgKnaJrkbAmwigCtfxWsR9Q-GUOJPR6GVzV8rWNb-QTqe-E_V9Zr8&fref=nf

Gill
17
December
2017
Email scam...

Jetstar would like to say Congratulations!

You are chosen in our weekly random selection to stand a chance for a free trip to a destination of your choice, which will bring you ANYWHERE in the world!

CLICK HERE to check, if you are our winner today.

This special invitation is valid only for the upcoming 12 hours. Please make sure to participate within this time, because your personal invitation will no longer be available afterwards.

If you do not meet this deadline, you will not be able to benefit from this offer.

Jennifer H. Peterson
Ticketing Manager
Sean
07
December
2017
Voucher scam on facebook? http://jetstar.com-find-offer.com/new/?SMlgLIg
Kerri
07
December
2017
This page is doing the rounds of FB ... saying they are giving away goodie bags... it's not your page.
https://www.facebook.com/JstarTravel/
Angela Parisi
06
December
2017
Currently doing the rounds on Facebook.

Complete a short questionnaire & receive a $1000 travel voucher.

http://jetstar.com-find-offer.com/new/?j9r3YGF
Wendy O'Keeffe
06
December
2017
https://www.facebook.com/JstarTravel

Fake fb page offering business class tickets and accommodation to Hawaii.
Ian Parker
06
December
2017
another scam here
https://www.facebook.com/JstarTravel/

which leads to scam website

https://jetstar.airiinebooking.com/?tickets
Julie Murphy
04
December
2017
Is this one a scam???

http://jetstar.com-find-offer.com/new/?gp2UGMJ
Tracey hand
04
December
2017
I'm not sure if the message i received is a scam that I have won a trip to bail I'm having trouble with my email but my number is 0458167433 if someone can let me no that would be great
Jacquelyn
04
December
2017
I received a text saying that I have won a free flight to Bali, see details (link provided). Didn't click because it's obviously a scam, but it is coming up on my thread with all other Jetstar information which is scary to think they have been hacked somewhat to have this communication look like it's really coming from Jetstar.
They also have my name and number.. how do they have my personal information Jetstar? What other information of mine do they have?