Melbourne,
01
March
2016

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Comments 1 - 10 (10)
Thank you for your message. It will be posted after approval.
Julie Kidd
14
February
2017
julie_a_kidd, a special sale is on, an exclusive promo that you and a friend may be lucky enough to catch. For every specially marked Starter fare you book, you'll receive one Starter fare FREE. Fares are one-way, checked baggage not included but may be added for an additional fee, per passenger. Selected travel dates and other conditions apply. To book, click here. This is a special limited time offer only. Click the button below to see if you're a lucky to avail this special sale promo. Hi, This scam email is a Sale promo from-intertexture@kaylee.smallhorde.com julie_a_kidd, a special sale is on, an exclusive promo that you and a friend may be lucky enough to catch. For every specially marked Starter fare you book, you'll receive one Starter fare FREE. Fares are one-way, checked baggage not included but may be added for an additional fee, per passenger. Selected travel dates and other conditions apply. To book, click here. This is a special limited time offer only. Click the button below to see if you're a lucky to avail this special sale promo. CLICK HERE are receiving this email from Traction Media because you are subscribed to our distribution list. You can unsubscribe here or by sending a self-addressed letter to: 75 N Woodward Ave #85873 Tallahassee, FL 23213
Ameel Khan
16
February
2017
Thanks, Julie. We haven't seen many scam emails of this kind recently because most of the newer scams are on social media. If we hear more reports about these kinds of scams we'll publish another blog post with updated advice. Thanks! - Ameel
Dave
12
February
2017
Dear customer, I am happy to confirm that your refund request (Booking Reference: XXXXXX) has been approved by Jetstar. However, we have been unable to process the refund as we do not have your complete payment details. This is due to either an expired credit card (Vi sa/Mastercard as original payment method), or missing banking details (Bank Direct/Poli as original payment method).
Ameel Khan
16
February
2017
Thanks, Dave. Several people have told us they've received these kinds of emails – some of whom aren't even Jetstar customers! If you're not actually waiting for a refund from us then you should flag this email as scam in your email client. If you are expecting a refund, however, feel free to message us on Facebook or Twitter to confirm if any email from us is real or not. Thanks. - Ameel
David Wallis
31
January
2017
at the end of booking a flight to Newcastle in early January I was invited to enter into a prize draw for an Ipone of $1000 in jetstar flights. I assumed this was a Jetstar offer. I compeleted the Survey which took about 15mins. Subsequently I received multiple phone calls from call centres and now I find I'm the subject of a scam with a group called Ordanduu. They pose as Masterquiz. I honestly can't recall what I missed as I'm usually diligent with Scams. These guys send multiple text messages and charge $6 for the priviledge of receiving them. They disguise their scam as a quiz. I didn't reply to any of their texts and was still billed. They do this until you unsubscribe and Optus has obliged them by billing me. I'm not exactly sure how this all occured but it the intitial enticement was Jetstar. The logo was front and centre on the Survey.
Ameel Khan
07
February
2017
Hi David. Thanks for getting in touch and I'm sorry to hear you've been the target of scammers. From your description it appears you clicked on a fake survey scam. You can find more information about these types of scams on the Scamwatch website (https://www.scamwatch.gov.au/news/watch-out-for-scam-surveys-and-fake-gift-card-offers). We would never host this type of survey on our website. So, if you saw this after booking your flight via jetstar.com, this might mean you have malware (malicious software) installed on your computer or in your web browser. I recommend you have your computer looked at by someone who know how to remove malware. Or, at the very least, run the free Malwarebytes software (https://www.malwarebytes.com) on your computer. Hope that helps and you get rid of those scammers quickly. - Ameel
Garry
17
January
2017
I keep getting the same 'refund' emails as David on 19th Oct. Interestingly they use a valid booking reference from 6 months ago???
Ameel Khan
17
January
2017
Thanks for checking with us, Garry. We do actually send refund emails to customers so this may or may not be real. In many cases you can tell an email is fake if you hover your mouse over one of the links and the URL preview (which appears in the bottom bar of your web browser) doesn't go to a 'jetstar.com' website. But, to be on the safe side, please send us a screenshot of this email via Private Message on our Jetstar Australia Facebook page (https://www.facebook.com/JetstarAustralia). Our team will let you know if this is real or not. Thanks! - Ameel
Greg Cunningham
15
January
2017
Hi I've been sent to book.jetstar.com from skyscanner website. Is this a legimitate jetstar domain? Best regards
Ameel Khan
17
January
2017
Hi Greg. The book.jetstar.com domain is a legitimate Jetstar domain but I'm not sure why Skyscanner would have sent you there. Regardless, any bookings you make on book.jetstar.com will be legitimate Jetstar bookings so there's nothing to worry about there :) Happy travels! - Ameel
Amy
28
December
2016
Not sure if it's a scam or just a mistake but I recieved a text message with a link to check in online and reminding me to arrive 1 hour before etc. I have no flights booked. The link started with jst.io/
Ameel Khan
17
January
2017
Hi Amy - My guess is someone mistyped their phone number when they made their booking and so the check-in reminder SMS went to you instead of to them :) - Ameel
Tayla
03
November
2016
Received a call from unknown number saying they were from jetstar doing a survey. Asked me s couple of questions about any flights I had been on then asked for my email so they can send me recruitment information..
Ameel Khan
10
November
2016
That's a new one! Thanks for letting us know. We'll keep a lookout for this type of scam in the future. - Ameel
david
19
October
2016
Dear customer, I am happy to confirm that your refund request (Booking Reference: OGHCSA) has been approved by Jetstar. However, we have been unable to process the refund as we do not have your complete payment details. This is due to either an expired credit card (Vi sa/Mastercard as original payment method), or missing banking details (Bank Direct/Poli as original payment method). Please contact the Jetstar Customer Service (details listed at the end of this email) with the following details handy to enable the swift processing of your refund.
Boris
14
August
2016
Just received a Jetstar offer of first class airfare and $10k spending money type 21 and share page Regards
Ameel Khan
15
August
2016
Hi, Boris. That's definitely a scam and we'll investigate it further. Thanks for letting us know! - Ameel
Carol Wilson
16
July
2016
Today 16..7..2016 I received an email re a $1000.00 gift voucher. Is this one the scam that is about or a true voucher Thank you Carol. I am a member frequent flyer.
Ameel (Jetstar)
18
July
2016
Hi Carol - This one is definitely a scam! Very good thinking on your part that you checked with us about this first :) - Ameel
Share this post
Share on: Twitter
Share on: Facebook
Share on: LinkedIn
Latest news