Melbourne,
01
March
2016
|
02:00
Australia/Melbourne

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (74)
Thank you for your message. It will be posted after approval.
Nichole Tiikkainen
17
August
2017
Hi! I received an email this afternoon from Jetstar Competions Team. Saying that I am the 1st place prize winner for AUD 1000 Jetstar travel voucher! That my email was drawn as winner of last months winner on the 27 June. and that they have my name and email details, but need a postal address? And that I need to respond within 24hrs as it's the 4 th attempt of contacting me! Ps . The email where it come from is newslatter@comsumentaanbod.com I think this is a scam??
Philip Speet
13
August
2017
I have received an email from Jetstar suggesting that I should complete a survey and win a $1,000 Jetstar gift voucher. Is this a scam?
Shaun Brown
11
August
2017
Just received an email claiming to be from Jetstar, with the subject "A $1000 gift voucher is waiting for you!" The email address it was sent from is: airline@specialsurveys.onmicrosoft.com The thing that I'm concerned about is that I was on the legitimate Jetstar website yesterday and then received an email claiming to be from Jetstar today. This is the second time in a month that I've been sent a spam email after visiting your legitimate website. Can someone please contact me and explain why this is happening?
Jacqui
07
August
2017
"You've won a Jetstar gift card worth $1000". I don't want to claim this prize or click on anything if it's not genuine. I do travel with Jetstar and I can't recall going in the draw for anything. Please advise.
Brian
03
August
2017
Hi I have a email from info@aftrack.info it says win a Jetstar gift card worth $1,000 is this a scam?
Suzanne Olsen
03
August
2017
I received a fake gift card scam coming from what looked like your site. Email address is info@aftrack.info
John Cooper
01
August
2017
I received an email from Jetstar to win a $1000 Jetstar voucher. It gave a 1900 phone number to access a code then asked innumerable questions at the cost of over $3 a minute. I hung up after a while as it seemed it would never end and I got the feeling it was a scam. Is it?? Thanks John Cooper
Emily McRae
27
July
2017
keep getting messages like this: Important Notice 5/5 Confirm your shipping details for your Jetstar 1st place prize Hi EMILY! This is the 5th time we're trying to reach you. You still haven't responded! You're 1st place prize winner exclusive draw for a AUD 1000 Jetstar travel-voucher! Congratulations! Your email was drawn as the winner last month on the 27th of June. Before we can ship you your voucher, we need a few shipping details validated. These are the details on file: Name: EMILY JAY Email: emilycjay@gmail.com Address: Unknown As you still haven't responded to our previous messages, we have to inform you that we can only hold your travel-voucher for another 24 hours before we have to pass it on to the second place.
Julia Murphy
25
July
2017
I have been receiving an email that say: donotreply@jetstar.com 11:00 AM (3 hours ago) to me Dear customer, I am happy to confirm that your refund request (Booking Reference: XI9QHA) has been approved by Jetstar. However, we have been unable to process the refund as we do not have your complete payment details. This is due to either an expired credit card (Vi sa/Mastercard as original payment method), or missing banking details (Bank Direct/Poli as original payment method). Please contact the Jetstar Customer Service (details listed at the end of this email) with the following details handy to enable the swift processing of your refund. For Australian & New Zealand residents: Bank Name: Branch Name: Account Name: BSB: Account Number: For International customers: Bank name: Bank country: Swift code: IBAN: Account Number: Account Name: Bank address (Optional): Bank Code: ABA: Credit card refunds (Visa and Mastercard) are also available for Australian and New Zealand residents. Please contact our call centre for more information. You will be prompted to provide your credit card number and expiry details should you choose this o ption. We will process your refund once we have confirmed your updated refund details. Best Regards Jetstar Customer Service Jetstar Contact Numbers AUSTRALIA: 131 538 (+61 3 9645 5999) NEW ZEALAND: 0800 800 995 (+61 3 9645 5999) CAMBODIA: 855 23 220-909 SIEM REAP(Anqkor Wat): 855 63 964-388 CHINA: 4001 201 260 (+61 3 9645 5999) FIJI: 800 2171 (+61 3 9645 5999) HONGKONG: 852 3192 7451 (+61 3 9645 5999) INDONESIA: 001 803 852 9779 (+61 3 9645 5999) JAPAN: 0570-550-538 (+61 3 9645 5999) MALAYSIA: 1800 81 3090 (+61 3 9645 5999) MYANMAR: 95 9 42111 6662 (95 9 42111 6663) PHILIPPINES: 1800 1611 0280 (+61 3 9645 5999) SINGAPORE: +65 6499 9702 (+61 3 9645 5999) THAILAND: 66 2267 5125 (+61 3 9645 5999) TAIWAN: 0800 185 2015(+61 3 9645 5999) USA: 1866 397 8170 (+61 3 9645 5999) VIETNAM: 848 6299 9399 (+61 3 9645 5999) DANANG: 84 511 3583 583 (+61 3 9645 5999) OTHER COUNTRIES: +61 3 9645 5999 Operating hours: 24 Hours, 7 Days a week This is an automatically generated email. Please do not reply directly to this email. This e-mail is intended only to be read or used by the addressee. It is confidential and may contain legally privileged information. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone, and you should destroy this message and kindly notify the sender by reply e-mail. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery to you. Jetstar Airways Pty Limited ABN 33 069 720 243
Des thomas
20
July
2017
Confirm your shipping details for your Jetstar 1st place prize Hi Des Thomas! This is the 4th time we're trying to reach you. You still haven't responded! You're 1st place prize winner exclusive draw for a AUD 1000 Jetstar travel-voucher! Congratulations! Your email was drawn as the winner last month on the 27th of June. Before we can ship you your voucher, we need a few shipping details validated. These are the details on file: Name: Des Thomas is this a scam Email: desmond.thomas6@icloud.com Address: Unknown As you still haven't responded to our previous messages, we have to inform you that we can only hold your travel-voucher for another 24 hours before we have to pass it on to the second place. » Confirm details and get your
Jeff Lansdown
17
July
2017
Hi I got this Email again this arvo from "Jetstar Questionaire Team"......(hello@email.consumentmail.com) It was headed - Important Notice 5/5 Confirm your shipping details for your Jetstar 1st place prize. Hi Jeff! This is the 5th time we're trying to reach you. You still haven't responded! You're 1st place prize winner exclusive draw for a AUD 1000 Jetstar travel-voucher! Congratulations! Your email was drawn as the winner last month on the 27th of June. Before we can ship you your voucher, we need a few shipping details validated. These are the details on file: Name: Jeff Lansdown Email: brymad3@bigpond.com Address: Unknown As you still haven't responded to our previous messages, we have to inform you that we can only hold your travel-voucher for another 24 hours before we have to pass it on to the second place Confirm details and get your prize.
Debra
14
July
2017
A while ago I entered into the Jetstar $1000 travel voucher competition. I didn't win, but I received the following scam email today: Hello Debra, Your name has been drawn () - Are you from T*****g? We are very sorry that we are so late with the news of your drawing. You may have entered a $1000 Travel Voucher from Jetstar? There seems to have been some technical problems on our part. For good old times sake, can you confirm that you are Debra *****? We just need to know that, thanks. Click here Debra Good day Best Regards Peter jackson
Elizabeth Hanko
13
July
2017
hello@email.consumentmail.com I received an email from the above address saying I had won a $1000 travel voucher Is the true?
Cherie
12
July
2017
Hi Jetstar Thought I'd better to check with you first. Can you please confirm if the email below that was emailed to me today is from you & is the real thing. Kind Regards Cherie Important Notice 4/5 Confirm your shipping details for your Jetstar 1st place prize Hi Cherie! This is the 4th time we're trying to reach you. You still haven't responded! You're 1st place prize winner exclusive draw for a AUD 1000 Jetstar travel-voucher! Congratulations! Your email was drawn as the winner last month on the 27th of June. Before we can ship you your voucher, we need a few shipping details validated. These are the details on file: Name: Cherie Driver Email: topdogtopdog700@gmail.com Address: Unknown As you still haven't responded to our previous messages, we have to inform you that we can only hold your travel-voucher for another 24 hours before we have to pass it on to the second place
robyn freckelton
11
July
2017
i received this email: Important Notice 4/5 Confirm your shipping details for your Jetstar 1st place prize Hi Robyn! This is the 4th time we're trying to reach you. You still haven't responded! You're 1st place prize winner exclusive draw for a AUD 1000 Jetstar travel-voucher! Congratulations! Your email was drawn as the winner last month on the 27th of June. Before we can ship you your voucher, we need a few shipping details validated. These are the details on file: Name: Robyn Freckelton Email: rfreckel@bigpond.net.au Address: Unknown As you still haven't responded to our previous messages, we have to inform you that we can only hold your travel-voucher for another 24 hours before we have to pass it on to the second place.
Sean O'Leary
01
July
2017
Yesterday I received the following via email: Special JETSTAR deal! Yesterday, your phone number (61408084043) was selected, amongst our newsletter readers. It looks like you are the member who will receive a $1000 Travel Voucher from Jetstar. Click on the link below for further instructions! Today's Draw: sean.oleary@adelaide.edu.au CONTINUE
Gloria Sleaby
24
June
2017
This is a copy of the email I received: Do you consider this spam? Click here. Image Jetstar voucher reserved for sleaby@bigpond.net.au We are looking for Gloria Sleaby, owner of the email sleaby@bigpond.net.au. We're here to let you know, that you still haven't accepted your AUD 1000 Jetstar voucher - Accept voucher now. Winners: sleaby@bigpond.net.au - Not Confirmed Sarah Olsen - Confirmed 7 min ago Simon T. Dolan - Confirmed 5 h 1 min ago Thomas Ohana - Confirmed 10 h 15 min ago Dennis K. Ramsay - Confirmed 12h 21 min ago We need you to grab your voucher, otherwise your spot will be lost and we'll be forced to give it to another finalist. ► ACCEPT VOUCHER You're receiving this newsletter because you signed up for a competition of survey. If you no longer wish to receive these newsletters, click here to unsubscribe.
Peter Swords
20
June
2017
Offer of $1000 gift voucher, complete with poor grammar and mistakes. Sent from hello@email.consumentmail.com Regards Peter
Chris
20
June
2017
I received an email with subject "Jetstar Surprise" informing me of a $1000 voucher. Is that fake? Regards, Chris.
Evan
15
June
2017
Hi i received this email Dear Evan Your name has been drawn () - Are you from __________? they got the town i live in right??? We are very sorry that we are so late with the news of your drawing. You may have entered a $1000 Travel Voucher from Jetstar? There seems to have been some technical problems on our part. For good old times sake, can you confirm that you are Evan _____? They got my last name right!!!!! We just need to know that, thanks. Click here Evan Good day Best regards from Patrick Newton And the email name was my home address!!! how they got these details i have no idea and sent it to my work email address is this legit??? or a scam???
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