Melbourne,
01
March
2016
|
02:00
Australia/Melbourne

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (328)
Thank you for your message.
Kate Dufty
17
April
2018
Got an sms that appeared in the same thread as my boarding messages from Jetstar with a link to $1 tickets.

Clearly fake but how did they get my info??
Joey
17
April
2018
I also received the text this morning but didn't click into the link which looks like a scam. Please advise how they received by information.
Shivansh
17
April
2018
Got texts from 'Jetstar' offering $1 flights but was obviously fake and I have so far gotten 3 of these texts
Stephanie
17
April
2018
Also received text this morning stating $1 flights, clinked a few of the links but it did not look legit at all.

Please look into this, how did they receive my info?

Thanks
Nanda Kishore Pala
17
April
2018
Our 1-DOLLAR-FLIGHT giveaway has started!
Your confirmation is pending. Hurry!
Confirm it HERE >> https://goo.gl/DWREsx
*This offer expires in 55 mins!

Hi JetStar,

I just got this message from Jetstar, thought it was a genuine deal but after clicking on few buttons I realized it was fake. Can you please check how I got this fake deal from Jetstar.

Regards,

Nanda Kishore Pala
Rebecca Hansen
16
April
2018
noreply@cbdigitalsimple.com

Just received an email for Jetstar $1000 gift cards this morning from the above email address.
Johannes
12
April
2018
Hi I got an e-mail from me@zof.me posing as Jetstar claiming
"Invitation for Johannes!

Yes, that's right! We are giving away Jetstar Gift Card voucher to our customers and you are on the list. Check below your email and confirm to receive your gift today. Hurry up - first in - first served. Campaign will end as soon as all available gift cards are claimed.

Only for: johann@listpremier.com

Gift card value: $1000" and then a button for "Claim it now"

Anyone also receive these?
Regards,
Jo
Dr Michael Clarke
12
April
2018
Header: The Waiting Is Over Michael (the results are here) Q: Is this a spoof email??

Properties: Return-Path:
Delivered-To: cassin1-metts:com:au-metts@metts.com.au
X-Envelope-To: metts@metts.com.au
Received: (qmail 57654 invoked from network); 11 Apr 2018 20:39:08 -0000
Received: from localhost (HELO mta.mail1.g15.pair.com) (127.0.0.1)
by localhost with ESMTPS (DHE-RSA-AES256-GCM-SHA384 encrypted); 11 Apr 2018 20:39:08 -0000
Received: from localhost (localhost [127.0.0.1])
by mta.mail1.g15.pair.com (Postfix) with SMTP id A4955BDDA7
for ; Wed, 11 Apr 2018 16:39:08 -0400 (EDT)
Received: from localhost (localhost [127.0.0.1])
by mta.mail1.g15.pair.com (Postfix) with SMTP id 894FFBDDA2
for ; Wed, 11 Apr 2018 16:39:08 -0400 (EDT)
Received: from relay574.mysmtp.mobi (relay574.mysmtp.mobi [93.90.122.43])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by mta.mail1.g15.pair.com (Postfix) with ESMTPS
for ; Wed, 11 Apr 2018 16:39:08 -0400 (EDT)
Received: from relay574.mysmtp.mobi (relay574.mysmtp.mobi [93.90.122.43])
by relay574.mysmtp.mobi (Postfix) with ESMTPA id AA44E20017D
for ; Wed, 11 Apr 2018 22:39:06 +0200 (CEST)
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=bfaprinciple.com;
s=default; t=1523479146;
bh=7mR2k04Cn+DFmWxOBSAVRhytMWjSq24Uloi9bMMTKkA=;
h=To:Subject:Date:From:Reply-To;
b=fT/j5sjWb17rq0+dPgo1h0qPkPdj72SbUNykglsxLIqv+Kty3bVmgaU0GZUPwqYur
E8TLzhP6FsCJvxggPXpIQaFY2FwFVdgJfyC/fzWh7+pFjl2xwGKVceDiR4ylusQgYI
JgLfZVFTAEk/K2//EuHM+ICE/Ix7ltXqtsyDsgp8=
To: Michael Clarke
Subject: The Waiting Is Over Michael (the results are here)
Content-ID: oJScoTyhMl4mYwIlMv4lZacep3phZwZjoJk2Yz5dqD==$!$
Date: Wed, 11 Apr 2018 20:39:06 +0000
From: Jetstar
Reply-To: Jetstar
Content-Type: multipart/alternative;
boundary="=_8adc94788e8547f6d491b06a5377b8ef"
MIME-Version: 1.0
Message-Id:
X: eyJlbmMiOiJBMTI4Q0JDLUhTMjU2IiwiYWxnIjoiQTEyOEtXIn0.l3ZgrzyscQZl79d-MD5FLlm80mwic2kNxMLK8wQoz_f84Prwlj5rYQ.Mq0guDtpwmLCgWGFEX1Vpg.zjEFo4KJA7JC-ST6l1q4s6u7PqEyea-dXFCxvB7X75mVfpdCULZSYMuxo-rSY9A-ZcYwqM_6mXP5JQRhLiHgopk08jLeUaMpPOt5ROLgwTpq-kzLYyV3f912iLuZRuq09o0cOV9oryqUust6E6vz4WsUOYntebuo5UU4ioobux1OANVtd6ARXrAbBudqi9fBF01D5dXGCVgOpz5RslaP7NNlHYo1DRDm5-lsnQL-HhZmw6uRs3_rXJwZAVIO6ZCO5d4BlQcts2DlR19E0VMfKuIpZMVububdCpRvE3UtIRc.o59Oxxdzj_QSWbvHrRqTHQ

Patricia Barros
11
April
2018
This morning I have received this msg below:

Hi ,
Our 1-DOLLAR-FLIGHT giveaway has started!
Your confirmation is pending. Hurry!
Confirm it HERE >> https://goo.gl/yLpTv5
*This offer expires in 55 mins!
Sonam
11
April
2018
Recieved a text message this morning from "Jetstar" for $1 flight giveaway. My iphone showed the new message from the same sender as my last legitimate text message from Jetstar.
Jan Jan
11
April
2018
I received this one in the morning and I accidentally clicked into it. I wonder if you know there is any risk.

"Hi, Our 1-DOLLAR-FLIGHT giveaway has started! Your confirmation is pending. Hurry! Confirm it HERE>> https://goo.gl/irCp64 *This offer expires in 55 mins!"


Ryan
11
April
2018
Received a text message offering $1 flight link redirects to a dodgy looking Jetstar site
Hugo
11
April
2018
Received a "1-DOLLAR-FLIGHT giveaway" SMS from "Jetstar" at 11:32 ACST today
Tom
11
April
2018
I received this one in the morning and I accidentally clicked into it. I wonder if you know there is any risk.

"Hi, Our 1-DOLLAR-FLIGHT giveaway has started! Your confirmation is pending. Hurry! Confirm it HERE>> https://goo.gl/irCp64 *This offer expires in 55 mins!"
AJ
11
April
2018
Just got the same messages others have reported from the same number Jetstar has contacted me on previously:

"Hi ,
Our 1-DOLLAR-FLIGHT giveaway has started!
Your confirmation is pending. Hurry!
Confirm it HERE >> https://goo.gl/YhDCTr
*This offer expires in 55 mins!"
Reply
Adam
11
April
2018
Just go the same message, dodgy..
Darren
11
April
2018
I received this message also. Jetstar: is this legitimate?
Phill
11
April
2018
Watch out for this one...
Invitation for Phill!
Yes, that's right! We are giving away Jetstar Gift Card voucher to our customers and you are on the list. Check below your email and confirm to receive your gift today. Hurry up - first in - first served. Campaign will end as soon as all available gift cards are claimed.
Only for: Phill
Gift card value: $1000 The scam redirects to yoga@morning-yoga.com
Maina Bitar
10
April
2018
Just got the same SMS others reported before. Using the same number Jetstar has used to contact me before on flight status and booking confirmations! I almost trusted this at first glance (due to the phone number being legit) but thankfully their website address looks suspicious and the webpage looks "scammy". Maybe include this one on the list, Jetstar :(

"Hi ,
Our 1-DOLLAR-FLIGHT giveaway has started!
Your confirmation is pending. Hurry!
Confirm it HERE >> https://goo.gl/YhDCTr
*This offer expires in 55 mins!"
Janet
10
April
2018
I am receiving txt messages saying I can check in now, but I have NO flights booked at all with Jetstar!! Please make these stop!
Mary
05
April
2018
I think I got an email with a scam please confirm via email listed above.
It states - Dear Mary - we are happy to let you know that this weeks draw in our Jetstar monthly giveaway is ready. And this is the 3 persons who are battling this week.
My name is mentioned along with Mary Coull and Abbey Airey.
It asks to click to the next page - which I haven't done.
Please advise if this is a hoax
EMILY
16
April
2018
Mary Coull and Abbey Airey certainly win a lot of draws the busy girls
*******SCAM*******
Tanya
04
April
2018
Facebook page claiming to be giving out free tickets if you answer 3 questions and share the post. This is the url it sends you to http://jetstar.com.au-new-offer-4.win/?uJ5YlvM/