Melbourne,
01
March
2016

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (47)
Thank you for your message. It will be posted after approval.
Denenne
12
May
2017
I have received an email from jetstar@customer-research.org. Is this an actual Jetstar email as advising me I have won $1000 voucher. If this is correct please advis or ensure the scam is advised to other customer regards
Ameel Khan
15
May
2017
Hi Denenne. This email is definitely a scam. You can read more about this type of scam here: http://newsroom.jetstar.com/four-ways-scammers-try-to-trick-and-steal-from-jetstar-customers/. Thanks for letting us know! - Ameel
richard fishwick
12
May
2017
is this a scam?? i received this via email this morning You have been selected for a chance to win an Jetstar gift voucher worth $1,000. Click on the link below and join our awesome contest and compete to WIN! best regards Rick
Ameel Khan
15
May
2017
Hi Richard. Yes, that is a scam. Thanks for letting us know you received it. If you're interested in learning more, we've written about this type of scam in a recent blog post: http://newsroom.jetstar.com/four-ways-scammers-try-to-trick-and-steal-from-jetstar-customers/. - Ameel
Ian Wood
03
May
2017
Chance to win a $1000 Jetstar gift voucher, emailed 1/5/2017 to an email address I never use with Jetstar. Does not mention my name. Seems like a scam to me!
Ameel Khan
15
May
2017
That most definitely is a scam! Thanks for letting us know. - Ameel
laura
01
May
2017
persistant text messages from JET0105X053 (no. changing) "From Jetstar: There has been a change to your flight booking QICSXN. Please check your most recent emails from Jetstar for details.
Paul Evans
30
April
2017
Received a scam email purporting to be from Jetstar from the address Jetstar@customer-research.com. The mail contains "unsubscribe" links that direct the recipient to a different website than claimed. I can forward you the complete email including headers so you can take legal action if desired. I would love to see these scammers prosecuted as much as you would. Full text as follows: Hi! You have been selected for a chance to win an Jetstar gift voucher worth $1,000. Click on the link below and join our awesome contest and compete to WIN! Selected Email: Good luck and game on! Fees apply & you are receiving this email because you are subscribed to TestProductsAustralia.
Ameel Khan
15
May
2017
Thanks, Paul. Our cybersecurity team already have several emails with full headers and they're constantly assessing the options we have for dealing with emails like this. At point, though, all we can do is tell people that these scams are happening and to be careful. If you're interested, our most recent blog post about scams is here: http://newsroom.jetstar.com/four-ways-scammers-try-to-trick-and-steal-from-jetstar-customers/ - Ameel
Karen
28
April
2017
You have been selected for a chance to win an Jetstar gift voucher worth $1,000. Click on the link below and join our awesome contest and compete to WIN! Subject line : where would you go if you had this $1000 gift voucher?
Ameel Khan
15
May
2017
Thanks, Karen. This is currently the most common type of scam people are seeing. On the plus side: the more people see this type of email, the more everyone knows that it's a scam :) - Ameel
Tracey
16
April
2017
Customer Service noreplay@my-saving-hub.com received email the other day from that email address saying :You have been selected for a Jetstar gift voucher worth $1,000. Click on the link below and join our awesome contest and compete to WIN! Selected Email: jarnimaree@hotmail.com I thought I better let you know this scam is going round too thanks
Ameel Khan
15
May
2017
Thanks for letting us know, Tracey! - Ameel
Mandy
11
April
2017
Email from: Jetstar
Pete Richards
05
April
2017
Fortunately this went into my spam box. Your onboard receipt from JQ4228-NMLTKX-2017-03-30 With a attachment for the receipt as a zip file. I assume this has malware attached to it. Of course I didn't open it as I haven't booked a flight. Have you come across this before Ameel?
Ameel Khan
15
May
2017
Hi Pete. We have seen this type of scam before and, yes, that attachment will have malware attached to it. It's good to know you spam filter caught it! Thanks for letting us know. - Ameel
Darcy
04
April
2017
We have received an email with an attachment from Jetstar in regards to an on board receipt. "Your on board receipt from JQ0070 - GOXEE - 2017-03-30" We have not opened the attachment as we believe it is a fraud email from this address "Jetstar Receipt ".
Ameel Khan
15
May
2017
Thanks for letting us know, Darcy. Good on you for being security conscious and not opening that attachment! - Ameel
Danielle Rowe
03
April
2017
I just received an email with the subject line - Your on board receipt from JQ463 - BCYJB - 2017-03-30. I haven't flown with you guys for a couple of years..
Andrew
03
April
2017
just received this Your on board receipt from JQ793 - YKAFYP - 2017-03-30 from no reply Alphaflights .com and a message Please find your receipt attached
Andrew
03
April
2017
just received this Your on board receipt from JQ793 - YKAFYP - 2017-03-30 from no reply Alphaflights .com and a message Please find your receipt attached
Jayne Moran
03
April
2017
Hi there We keep getting "Special Jetstar Survey" sent through from the address below, as this is not mentioned in your above information I thought you would like to Know From: You are selected Date: 31 March 2017 at 6:39:26 am AEDT To: Subject: Jetstar survey with gift voucher Reply-To: contact-en@duo-confort.com
Jetstar Receipt
03
April
2017
Please find your receipt attached.
Vanessa
01
April
2017
Jetstar receipt scam Your onboard receipt JQ645 - FOXKR - 2017-03-30... Just received an email this morning with my receipt and it's a blank PDF. Email used is noreply@alphaflight.com.au My is husbands booking us flights which is why I clicked on it and after seeing the blank PDF looked at the email address which clearly isn't right.
saverio galati
01
April
2017
I have received a message on my yahoo account stating they have an on board receipt jq419-xmspw -2017-03-30 This is unusual as they are giving the American type date Can you please contact me on sydney 0291505683 to discuss Thank you
KEVIN NOLAN
31
March
2017
Received an email from ALPAflight on 30/3/2017 asking me to click on a "receipt.zip" file with an email subject line of "Your on board receipt from JQ024 - CWPMLX - 2017-03-30" I actually have a Jetstar flight on the week end, and this looked real to me and I did stupidly click on the zip file but I think luckily my Mac protected me. If by some remote chance, this is a real email....then please change it's format because it does reek of scam, if it is a scam please warn others
Matthew
31
March
2017
Received fake email from noreply@alphaflight.com.au Your on board receipt from JQ6557 - VQOQM - 2017-03-30
Dianne Casale
31
March
2017
Hi I received an email today subject: "Your on board receipt from JQ442 - SZHNN - 2017-03-30" from noreply@alphaflight.com.au containing a receipt zip file. The JQ442 flight is from for Melb to OOL. I haven't booked a flight from Melb to Ool - so are you able to explain why I received this email and/or whether other customers have received the same?
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