Melbourne,
01
March
2016
|
02:00
Australia/Melbourne

Keeping you informed about online scams

Summary

There are 3 online scams going around that you should be aware of

UPDATE: Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

There are currently three online scams going around that you should be aware of:

1. Fake Jetstar Facebook pages

From time to time fake Jetstar Facebook pages will appear, claiming to be giving away free flights. When this happens we report those pages to Facebook to have them taken down. This week, for example, we reported two fake Jetstar Australia Facebook pages (one called ‘Jetstar Australia.’ – note the full stop after the name – and one called ‘Jet Star’).

Before signing up for any Jetstar contest in your Facebook newsfeed, please make sure the account that’s running it is a real Jetstar Facebook page and not a fake one. This infographic shows you how to spot this type of Facebook scam.

2. Fake Jetstar domains

Customers have told us they have received scam emails from a website with the domain ‘jetstar-com.com’. This scam domain has since been taken down, but please make sure you check the URL of the site you’re on before booking your flights.

The safest way to do so is by manually typing ‘jetstar.com’ into your browser’s address bar every time you visit our website. (Or save this URL in your browser’s bookmarks/favourites.)

3. Fraudulent Jetstar vouchers

Scammers are selling fraudulent Jetstar vouchers online (usually via private Facebook groups, Gumtree or eBay). Customers who may have bought these fraudulent vouchers will find they can’t use them to travel on Jetstar flights. If the vouchers do work at the time of booking, the flights booked with them will be cancelled soon after.

Even if these gift vouchers were legitimate to begin with, they would become invalid once re-sold. Anyone who attempts to book flights using a re-sold voucher will have their flights cancelled. (This is the first line printed in the terms and conditions on each of our vouchers.)

The only place you can legitimately buy Jetstar gift vouchers online is from jetstar.com.

Other scams?

If you know of any other Jetstar scams going around, please let us know. Quickly sharing information about scams is the best defence we have against them.

Finally, a big thank-you to all our customers who let us know every time they spot a Jetstar scam online. Your efforts are making the internet a safer place for everyone.

Update

Read our new post that talks about the four most common things scammers are doing in 2017: 'Four ways scammers try to trick and steal from Jetstar customers'.

Comments 1 - 20 (102)
Thank you for your message. It will be posted after approval.
Carmen
10
October
2017
I received this email this morning

⚠️ Do you classify this message as unwanted/spam? Please report the spam by clicking this link.
The sender of this promotion is not the owner of or associated with any brands mentioned in this email.
DDM ACCOUNT UPDATE (carmencolbeck@hotmail.com)
Hello Carmen,

Congratulations!

You were chosen in our monthly random selection to stand a chance for a free trip to a destination of your choice ANYWHERE in the world!

Please CLICK HERE to check if you are our winner today, Carmen.

This invitation is valid during the next 12 hours - please participate before that, because your personal invitation will no longer be available afterwards.

If you do not meet this deadline, you will not be able to benefit from this offer.

Vanessa Martin
Support Manager - JETSTAR AU
PARTICIPATE NOW
PARTICIPATE NOW
Do you want to benefit from this?
YES, LET ME PARTICIPATE



To unsubscribe from future messages from this list, please click this link.
Hayden
05
October
2017
I believe I have come across a scam Jetstar page with free tickets on Facebook. Please contact me for further details, I have screenshots I can send you also. Thanks
John Walker
05
October
2017
https://www.facebook.com/AirJetstar/

15 of these bags each with 4 annual business class tickets valid till 2020 inside are going to be given away in 10 hours and all you need to do is share then like our page.
Stu Mountjoy
02
October
2017
Email from http://airline.quiz-competition.com/5GUAp6wGT6c8Uo?aff=mm-yan&reqid=19661667&oid=2663&s1=17947%7C5170&poid=2664&ncr=1 claiming a chance to win a $1000 Jetstar voucher, is it legit? Email came from Jet Airlines
Annie Merlino
28
September
2017
Thought you may want to know about an email I am continually getting, confirming my refund. I will copy and paste the email as follows: It also does go on with lots of phone numbers

donotreply@jetstar.com
11:00 (21 hours ago)

to me
Dear customer,

I am happy to confirm that your refund request (Booking Reference: PCPR2Z) has been approved by Jetstar. However, we have been unable to process the refund as we do not have your complete payment details. This is due to either an expired credit card (Vi
sa/Mastercard as original payment method), or missing banking details (Bank Direct/Poli as original payment method).

Please contact the Jetstar Customer Service (details listed at the end of this email) with the following details handy to enable the swift processing of your refund.

For Australian & New Zealand residents:
Bank Name:
Branch Name:
Account Name:
BSB:
Account Number:


For International customers:
Bank name:
Bank country:
Swift code:
IBAN:
Account Number:
Account Name:
Bank address (Optional):
Bank Code:
ABA:

Credit card refunds (Visa and Mastercard) are also available for Australian and New Zealand residents. Please contact our call centre for more information. You will be prompted to provide your credit card number and expiry details should you choose this o
ption.

We will process your refund once we have confirmed your updated refund details.


Best Regards
Jetstar Customer Service
Nicole Tujague
27
September
2017
I just received the same email as Linda Scocca (see below) saying that I had a 1000.00 AUD voucher awaiting.
Linda Scocca
27
September
2017
JETSTAR
Airline Voucher

YOUR TICKET AWAITS
Confirm your details and fly to your dreams

Hi [name removed but it was correct]
We're happy to announce that JETSTAR has been rewarded as #1 Airline Australia!
To celebrate this amazing accomplishment we're selecting hundred of our most loyal customers to receive (1) JETSTAR AIRLINE voucher worth 1000.00 AUD

Name: [removed but it was correct - first name only]
Email: [removed but it was correct]
1000.00 AUD JETSTAR AIRLINE VOUCHER
CONFIRM YOUR DETAILS TODAY

Guidance
Click on "CONFIRM YOUR DETAILS TODAY" and answer 4 questions
Call our reward computer
Confirm your contact details

If this email is not meant for you, please click here to be removed

Simplefastdelivery Ltd.
Postbus 2851
1000 DW Amsterdam
The Netherlands
Email: info@simplefastdelivery.com
Vicki Wieland
17
September
2017
I just received a flight confirmation text and have no flights booked. I was alert because a friend got same text Thursday
Yolanda Vanderpol
06
September
2017
I think there is a scam on Facebook offering free tickets. This is what it says up top of the page: Jetstar.co-airways.site. I dont know how many people have been scammed but expect people to come and say I won free tickets
John deliu
06
September
2017
****** Current scam today
Jetstar.co-airways.site
Offering free tickets for a survey
On facebook
Tessa Batchelor
06
September
2017
Just came across this, almost shared it thinking it could have been real. It's on Facebook.


http://jetstar.com-tickects.site/?5rabFiu
Gillian
04
September
2017
Someone shared a link to "2 Free tickets as Jetstar celebrateso 14 years of quality" on Facebook. Jetstar.com-tickects.site is the address, http://jetstar.com-tickects.site/?y3YShdC is the site I was taken to.
It asks you to fill out a survey to win free tickets.
Shane Brown
04
September
2017
http://jetstar.com-tickects.site/?CFEdNjY

On fb. Ticket giveaway
x
04
September
2017
http://jetstar.com-tickects.site/?3NVwjc4

Check this out
John West
04
September
2017
Heres a face book one linking to

http://jetstar.com-tickects.site

Jacob
04
September
2017
http://jetstar.com-tickects.site/?oUXSb4w
Beris Eden
03
September
2017
Facebook survey > Jetstar Rewards Customers take short survey to win 2 free tickets with the URL jetstar.com-tickects.site
Pentti Muhli
03
September
2017
Hi, there is a scam currently going around, with the link http://jetstar.com-tickects.site/?6GKwNBG
Rebecca sugden
01
September
2017
Found this on Facebook looks like a scam!
http://jetstar.com-tickects.site/?O2Xjwcs
Jonathan Briden
01
September
2017
New scam doing the rounds on Facebook...

Jetstar Currently Rewarding Everyone 2 Free Air Tickets! As They Celebrate 14 years!
You can simply claim yours here - 2 Tickets Per User
JETSTAR.COM-TICKECTS.SITE

http://jetstar.com-tickects.site/?HivFkro
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