Jetstar responds

About this page

On this page we will post information and statements in response to current and breaking issues, and clarify claims made about Jetstar in the media. This content will be refreshed regularly and will also contain Jetstar’s position on key topics.


Qantas Group Media Statement (please attribute to a Jetstar spokesperson) 

Jetstar and Qantas are planning to operate additional relief flights for customers in Bali on Friday, should conditions remain clear, bringing even more Australians back to Australia.

Jetstar and Qantas have ten scheduled flights and will put on up to an additional eight relief flights which will see a total of 4300 people return to Australia.

These relief flights will operate to Melbourne, Sydney, Perth, Adelaide and Cairns. Customers will be connected to their home cities. Customers who are booked on these flights will be contacted directly this evening.

We will not be taking customers into Bali tomorrow with our priority to reduce the number of people who are not able to leave Bali. Although, if conditions remain clear we will look to resume flights from Australian cities to Bali in the coming days.

Qantas will again be operating a relief flight on a Boeing 747 jet as part of the recovery of customers in Bali.

Customers in Australia who have been disrupted or are planning to travel to Bali over the next week are encouraged to consider the alternative options, including a flight voucher or flying to another international destination such as Ho Chi Minh City, Phuket or Fiji.

Volcanic activity and ash cloud are unpredictable and flights may be cancelled at short notice.

Our senior pilots will make further assessment tonight and tomorrow morning based on the latest information from the Volcanic Ash Advisory Centre.