Jetstar reservation system replacement

Important information for Jetstar customers 6th – 8th February 2009

On Friday 6th February, Jetstar will undergo one of its biggest system cutovers in the airline’s five year history as it replaces its existing reservation system ‘Open Skies’ with a new reservation system ‘New Skies’.

The system replacement, which has been planned over the last 18 months and includes Jetstar, Jetstar Asia/Valuair and Jetstar Pacific, is a step-change in system functionality designed to accommodate Jetstar’s expanding network and to deliver new, greater customer benefits.

‘New Skies’ will allow Jetstar to build and introduce new product innovations with greater complexity and functionality. ‘New Skies’ will also allow customers to develop more complex itineraries and will provide with a greater capacity to handle more customers and transactions as the airline and its network continues to grow.

Replacing the system will require Jetstar’s entire reservation systems including the website and the call centre to close from 5.00 pm AEDT on the 6th February 2009.

The full transition is expected to take the weekend with the Jetstar Telephone Reservation Centre and planned to be fully operational again by the morning of Monday 9th February 2009.

The system replacement will require Jetstar to operate manual check-in processes from 6.30 pm AEDT on Friday 6th February 2009

Arrangements are in place to minimise any impact on Jetstar passengers travelling during this time and extra staff have been put on at airports for the duration.

Jetstar would like to offer the following advice to passengers and customers.

IMPORTANT INFORMATION for customers travelling on Jetstar 6th - 8th February 2009:

Jetstar would like to advise passengers that all Jetstar airports will be operating manual check-in from 6.30 pm AEDT on 6th

February 2009 until the system replacement is successfully completed and computer check-in systems operational.

Jetstar passengers with no check-in baggage are encouraged to web-check for flights from between 6th-7th February prior to 7.00 pm AEDT on Thursday 5 February 2009. Web check-in will be available 72 hours prior to flight departures. Web-check will not be available for flights departing on Sunday 8th February.

For those passengers with bags, we are still encouraging you to web-check however passengers will need to take baggage to the appropriate check-in counter. This will still speed up the check-in process as staff will only need to check-in bags.

Passengers who are unable to web-check, we ask to allow extra time when checking in as the manual process is slower than regular check-in. Check-in opens two hours before departure. Additional staff will be in place to assist.

Jetstar passengers will not be able to check-in via the Qantas Club from 6.30 pm on Friday 6th

February 2009 and throughout the weekend of the system cutover.

IMPORTANT INFORMATION for customers wishing to book via or the Jetstar Telephone Reservationentre from 5.00 pm AEDT Friday 6th February 2009 until 4 am Monday 9th February 2009.

Jetstar would like to advise that bookings via and the Jetstar Telephone Reservation Centre will not be availab from 5.00 pm AEDT on Friday 6th February 2009. and the Jetstar Telephone Reservation Centre are expected to be fully operational again by 4.00 am AEDT on Monday 9th February 2009.

Passengers travelling on the evening of the 6th February 2009 until and including 8th February 2009 have been sent email and SMS advice for travel over the period. In addition, information will be available via and through the Jetstar Telephone Reservation Centre (131 538).

Jetstar Chief Executive Officer Bruce Buchanan said he would like to thank passengers and customers for their patience during the system replacement.

“Jetstar is extremely grateful for everyone’s understanding and patience during the cutover,” Mr Buchanan said.

“The new system will importantly support our growth and will enhance the Jetstar product.

“We look forward to sharing the benefits of this bigger and better Jetstar with our customers once the cutover is complete.

“Whilst we have and have had a large dedicated team of staff working on this upgrade for nearly a year, we do ask for the co-operation and patience for our customers over this weekend.

“We are working extremely hard to minimise any impact.”

Passengers with queries regarding travel with Jetstar from the evening of the 6th

February 2009 until and including Sunday 8th February should visit or call the Jetstar Telephone Reservation Centre on 131 538.

About Jetstar

The Jetstar Group is one of the Asia Pacific's largest low fares network by revenue.

It is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand; Jetstar Asia in Singapore; Jetstar Pacific in Vietnam; Jetstar Japan; and, subject to regulatory approval, Jetstar Hong Kong.

Jetstar branded carriers operate more than 4,000 flights a week to more than 60 destinations. The Jetstar Group carried more than 25 million passengers in financial year 2014.

photo:Jetstar AU & NZ Media
Jetstar AU & NZ Media
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